Chantilly Bridal & Mr Tux

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22722 Lyons Ave
Newhall, CA 91321

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(661) 254-1614
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Main categories:

Women's Clothing

Related categories:

Retail Shopping

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Apparel

Reviews
( 2 )
( 2 )
( 1 )
( 0 )
( 4 )

Best

Never thought that they would accept my order for a gown with only less than a month's time in hand. The lady was very accommodating and assure us that we would get the gown on ti...

Worst

Before renting any tuxedos at Mr. Tux read carefully over ALL the reviews. I made the mistake of not taking them seriously. Take it from me: GO SOMEWHERE ELSE. I had a large weddi...

Editorial review from Citysearch 9/3/2013

Had heard about this store from a friend so decided to check it out. I was amazed at the different styles and designers they carried. From DvF to Alice+Olivia to all kinds of great accessories. I bought a great dress. The staff is great, they dropped everything they were doing and basically helped me pick out a great outfit. Very down to earth atmosphere and they made me feel super comfortable. Definitely check it out!!\r more

Editorial review from Citysearch 8/30/2013

The dress was beautiful, but it seemed that the service varied depending on who was helping you. Certain staff, like Lily was absolutely wonderful but other girls could use some more training.\r more

Editorial review from Citysearch 8/1/2013

Great outfit, This is the place to go if you want to dress for success or to look sharp! Thank You so much Mr Tux! more

Editorial review from Citysearch 7/9/2013

Awesome customer service and they took their time, and I walked out with my dream dress! more

Editorial review from Citysearch 6/24/2013

The consultant was so nice about it and made a couple of calls to make sure my requests were doable!!! I was very surprised and touched with her level of effort. more

Editorial review from Citysearch 6/7/2013

I really loved a Carolina Herrera gown, and I asked if it is possible to make some changes to the dress, the consultant was so nice about it and made a couple of calls to make sure my requests were doable!!! I was very surprised and touched with her level of effort. more

Editorial review from Citysearch 4/10/2013

Have been going to Chantill Bridal and Mr Tux for years. They are awesome and very nice people. Very profesional and unlike some of their competitors. more

Editorial review from Citysearch 4/4/2013

Sergio helped my mum with her dress for her grandaughters wedding and couldnt have been nicer. more

Editorial review from Citysearch 4/4/2013

Niice people and they work well with you. Beautiful dresses!! more

Editorial review from Citysearch 3/29/2013

Sergio and Maria fitted my daughters dress and they did an amazing job.\r She was named prom Queen and everyone said that the dress was amazing. more

GO SOMEWHERE ELSE!!! 6/24/2011

Before renting any tuxedos at Mr. Tux read carefully over ALL the reviews. I made the mistake of not taking them seriously. Take it from me: GO SOMEWHERE ELSE. I had a large wedding party. All nine of my groomsmen went here. The first problem was the fitting. Sergio follows the ""one size fits all"" philosophy. None of the suits fit anyone very well at all. He casually took a measurement of my waist over my jeans and jacket which resulted in a loose fit. If you care about fit like I do - you will be disappointed. Secondly, all my groomsmen are recent college graduates - none of them had much money to spend. The suit I picked was listed at $100 dollars and we were supposed to get a 20% discount for our large bridal party ... but by the time my best man walked out of the building he was charged at $120 dollars! This would make sense if we had picked a vest/tie combination that carried an additional charge - but we didn't. I don't know what kind of whacky number crunching goes on to arrive at this price. If you would like more vest/tie options its $35 dollars per groomsmen - an additional charge that I did not care for. The selection of included vest/tie combos is VERY limited so it is difficult to avoid this charge. Beyond that Sergio (the owner/operator) tried to give me a vest/tie combination that I did not pick - which was not very stylish at all - two days before the wedding date and he wanted to charge me $35 dollars for it. When I called him on it, he copped attitude. After arguing with him for a few minutes he reluctantly catered to my wishes. After experiencing all this I really resented having to pay him. He is a stubborn and obstinate old man and he will try to do whatever he thinks is best regardless of what you want even though its your wedding! more

BEWARE, BRIDES! This place = stressful wedding! 10/5/2009

VERY unhappy with this store. We ordered 4 tuxes from Mr. Tux (Newhall) for our wedding. All 4 were wrong. 4 separate times. As of the evening before our wedding, we didn't even know if our guys were going to have matching tuxes. The kicker was when the store said it was my GROOM'S fault for telling me about the issues and adding to my stress. Brides, if you want to be worried about your bridal party's attire up to the very minute of your wedding, go see the fine folks at Mr. Tux in Newhall. However, if you want to see professionals who do their job and don't try to pin the blame on you for their mistakes, go somewhere else...actually, go ANYWHERE else. Long story short: No apologies. (They actually go a long way!) No excuse left unused. (Truly. None.) No discount for the inconvenience. (Not even 20 lousy bucks!!) No problem writing this bad review. Pros: At least I didn't get my dress here! Cons: TERRIBLE customer service, repeated mistakes, feeble excuses more

Don't shop here. Go across town to Cruz's 4/10/2008

I purchased a dress at Chantilly Bridal on April 5th. My sister and I went to the store and waited 30 minutes and asked 2 times if someone could help us. Finally, as we were walking out of the store, folks came over to help us. We wound up finding a dress and ordering it. On April 6th I called and left a voice mail asking that they not place the order until I could speak to them about the color. IAfter numerous phone calls and e-mails that were not returned I called back and explained the problems I had encountered and asked that they cancel the order because I had contacted them numerous times to handle this issue with no success. They agreed to cancel the order but charged me $45 to do so claiming that I had signed a contract when I signed the receipt. I tried to explain that given the horrible service I felt they should waive the fee. The owner yelled at me on the phone, told me she wished I had never bought a dress from her, told me that they had charge me $45 to pay the sales person who helped me for an hour, and then told me she was too busy to talk to me. She made me call back the next day to process the cancellation and then would not talk to me when I called. I heard her say in the background, ""That is the girl from yesterday..put her on hold."" Then she had another woman speak to me and was telling her what to say in the background. I tried to explain that while I had signed a contract they had voided it by failing to provide any customer service. They would not help me. I filed a complaint and saw that 4 other complaints had been filed in the last 36 months. Go across town to Cruz's Bridal. They are amazing! Cons: Awful service, nasty people more
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