My expirience wasn't so good... my hubby gave me gift certificate for Valentine's-"queen package". Champa did my facial-THE WORST IN MY LIFE. she applied scrub and then tried to wipe it off with dry towel, i felt like she was wiping away my skin! My face looked worse after then it was before. I had a feeling woman doesn't know what she's doing.. Massage was very good, but the whole place look stinky to me- stains on mirrors, walls, tools. now for about 2 months i've been triyng to schedule mani and pedi, what's left of this package, they don't give me refund, and they take my phone number, to let me know if anything available, but nobody ever called back, today i called again, and the person on the phone was rude to me.. I wish, my hubby never bought me this gift..