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Chain Reaction Bicycles - Gainesville, FL - Reviews page 1 - Judysbook

Chain Reaction Bicycles

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1630 W University Ave
Gainesville, FL 32603
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(352) 373-4052
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Retail Shopping , Sports & Recreation

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My bike is my only form of transportation and it is very important to me to have it repaired in a timely manner. This shop has consistently taken way too much time to turn around ...

Mediocre 5/4/2012

My bike is my only form of transportation and it is very important to me to have it repaired in a timely manner. This shop has consistently taken way too much time to turn around my bike whenever I leave it for a tune-up or a repair. When they do their job they are good but I always run into some issue in getting my bike back in time. I took my bike in to repair the stem and they broke the screw that holds it in which ruined the entire stem and blamed it on the parts and charged me money to have a new stem put in. I have left my bike and had it's presta tire adapter missing. I left it for a tuneup from Friday through the entire weekend and when I went back nothing had been done to the bike because no one put a ticket on it. I just recently left it to get a full bike rejuvenation on Wednesday and come back on Friday to find out only a simple tuneup was done to it so I have to wait again to have the job actually finished. Every time I have to take the bus or get a ride from someone to get there so when I have to wait it adds a whole deal of hassle because I can't simply drive home. A big issue I have with them is that the owner will pressure you into making expensive purchases and will consistently overcharge you for anything. I was charged $5 for a screw for my pedal. I was charged $15 for a tire one day then $30 for the same tire the next day. Like other people have said they will ignore you consistently when you walk in. It took me 20 minutes to simply drop my bike off for a tuneup and repair because it would take them forever to get to me to fill out the forms and contact info and to discuss a price. If you are in a rush do not come here as it will frustrate you. Overall I used to liked this shop because it is close by and when they actually complete the work it is great but this hassle, headache, and great expensive really makes me want to look towards going somewhere else. Even though I have used this bike shop for 3 years and I have hoped that things would get better but there are plenty of other bike stores in Gainesville and I will be sure to shop somewhere else or do my repairs on my own like another reviewer said. more
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  • Neighborhoods:

    University Park

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