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Certified Management Of Austin - Austin, TX - Reviews page 1 - Judysbook

Certified Management Of Austin

2127 W Parmer Ln
Austin, TX 78727
(512) 339-6962
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Lets just say I feel like I have received an early Christmas present when I found out that Certified Management was bought out. Then after meeting the new Owner Lu Fonteno I was s...


How about, Wow, you all are crooks? I give you CMA a -1 for no customer service...Don't be fooled by the pretty comments of the past, they still are terrible, even now in 2012!

Editorial review from Citysearch 5/3/2013

I just moved out of River Place. Our previous property manager, Amy Vance was great. She was responsive and eager to take phone calls and respond to emails. After Amy left, Kate took over. Kate is the exact opposite. She does everything she can to have her assistants take her phone calls. When she did take a phone call, she was rude, dismissive and uninformed. She just couldn't be bothered. I recently talked to her. She was to look into something and call me back. It has been a week and a half. I don't know who she thinks ultimately pays her salary. But she should realize that it is the residents who pay her that money. Not a penny of which I have seen her earn. more

Wow! What a change I see in one of the 'old' comments? 2/6/2012

How about, Wow, you all are crooks? I give you CMA a -1 for no customer service...Don't be fooled by the pretty comments of the past, they still are terrible, even now in 2012! more

Poor service 11/10/2008

Poor customer service!!!! I've called there several times in the last week to speak to my property manger, Lu, and she will not return any of my calls. I have asked repeatedly for someone else to be able to help me with my situation in my HOA - nobody else in the office seems to know anything. Cons: new ownership is a joke more

Watch false reviews!!!!!!!!!!!!! 11/10/2008

Lu Fonteno and Bill Westfall are posting all these positive reviews themselves. Don't be fooled by this!\r Cons: Poor customer service, poor bookkeeping, false statements more


Lets just say I feel like I have received an early Christmas present when I found out that Certified Management was bought out. Then after meeting the new Owner Lu Fonteno I was so impressed with her expertise and the fact she was very respectful and she had many things changing which was great. Since she has taken over I have seen great changes in our community she is very active when it comes to Board Meetings and any other meetings there is when it comes to our community. She knows her stuff and you can easily tell by the improvements she has made in the company but especially in the improvements she has made with my community. so again thanks I can sleep again. Pros: Great Customer Service the best in Austin. more

LU FONTENO Professional, Courtesy, Great Attention to detail, Always Striving To Be the Best). 11/9/2008

After Lu Fonteno purchased Certified Management of Austin it has changed a whole lot. Lu Fonteno has gone out of her way to make sure my community was alright with everything. From having meetings with her to getting new Welcome packages from CMA I can see how much she cares for not only her company but each and every community CMA manages. Lu and CMA is a very respected Professional Company. They are always paying attention to the residents and are always striving to be the best when it comes to fixing a problem. What I like more than anything is that they are always keeping us informed with the communities bank statesman and offering Ideals on how to better our community and raise the value of our community. And if our community ask for something theres no question that CMA will get it done. So Thanks to CMA for making it a better life in our community and thanks for the Professionalism and the Courtesy attitude that you Lu and the rest of your team works with. Pros: Very Friendly and Attentive more

WOW WHAT A CHANGE!!!! 11/9/2008

Certified Management of Austin has been the company managing my community for a couple of years now. I will admit it has had difficult times with the old owner not returning calls or paying attention to the communities. But the board members couldn't be any happier with the change when Lu Fontneo bought the company. It has made a 360 degree turn. Now the company is professional on top of the ball and handles everything that is asked of them. They make you feel like you are part of thier family. They are all very very nice and will bend backwards to help you out in your situation. Pros: GREAT CUSTOMER SERIVCE more

Certified Management.... 11/9/2008

Wow.....I have personally worked with Ms. Fonteno and Certified Management handles their accounts in a very very professional manner!!! Since the old owner left Certified has grown leaps and bounds in the quality of Personnell and most of all....Professionalism!!! I would not hesitate to reccommend Certified Management of Austin to any HOA in need of a real management company. more

BWestfall 10/23/2008

Yeah, Bill Westfall is her married boyfriend! Lu Fonteno (the home wrecker) and Bill Westfall (her boy toy) have no idea what they are doing. If you are a homeowner in one of their HOA's, I suggest you take your HOA and look for a REAL management company that isn't mishandling your money. They are incompetent and sleazy. Since they took over the whole company has taken a major down turn. Watch your money! more

biased 8/30/2008

bwestfall - arent you her boyfriend? ???????? ????????????? ?????????? ??????? ???????? ????????? ?????????????? ?????????? ???? ????????? ???????????? ?????????? ??????????? ?????????????? ??????? ???????? ?????????? ???????? ???????????? ????????????? ???????????? ???????? ??????? ?????????? ??? ?????? ????? ???????? ???????? ????? ??? ?????? ??????? ?????????? ?????????? ?????? ????? ??????? more

Wow.....What a CHANGE........ 6/7/2008

The ownership has finally changed!!!!!! Resa Watson is no longer the owner!!!!!!!! The new Owner......Ms. Lu Fonteno is the real deal.....Professional knowledgable and courtious! I have worked with Ms. Fonteno over the past 8 months or so since she started working for Certified Management. She has made our lives so much easier. She recently purchased the company and I am betting that this company will be one of the best management companies around. more

Alati 5/13/2008

Agree - poor bookeeping, poor and untimely follow of issues, Ms RW has been rude, refuses to talk to you on the phone and hangs up. Totally unprofessional. Wonder why we have to pay our dues for such poor service. Cons: Rude, Sloppy book-keeping, unresponsive, not timely in addressing issues, more

What a disaster! 7/24/2007

These folks are terrible property managers and they fail to follow-up on anythng. Just give 'em a call and the only person who could have helped you is out sick or on vacation. When you ask to speak to Resa Watson, the owner, she's working with another client, next sh's on another line, then she's out-to-lunch (which I believe she always is!), then she's gone for the day.... What a disaster!\r \r Do yourself a favor and find another property manager and be glad you did! Pros: Don't think anyone working there is a pro, but there may be a few cons... Cons: More convicts working there than on Convict Hill! more
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