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Cerritos Ford - Cerritos, CA - Reviews page 1 - Judysbook

Cerritos Ford

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18900 Studebaker Rd
Cerritos, CA 90703
marker
(562) 865-5554
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Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA
Cerritos Ford - Cerritos, CA

Reviews

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Worst

Took car for an inspection (with a working sunroof) and left with a broken sunroof. The customer service manager, Eric Foltz, and the general manager, Mike Gilligan, both refused ...

Risk Your Vehicle 5/23/2012

Took car for an inspection (with a working sunroof) and left with a broken sunroof. The customer service manager, Eric Foltz, and the general manager, Mike Gilligan, both refused to repair it even though their technician admitted that the sunroof broke during the inspection. Not only was the sunroof broken, the service advisor noted the incorrect vehicle mileage (off by 20,000 miles) on the inspection report, noted the incorrect phone number (we didn't get a call that the car was ready), and the technician left grease hand prints on tan interior. Customer and competent service at Ford Cerritos are not a priority. Hence, you risk damages to your vehicle at this dealer. As a last resort, I asked to at least have the inspection fee refunded...denied. I doubt I'll ever return to another Ford Dealer. more

Cerritos Fords' Internet Sales department will harass you everyday! 9/16/2007

Cerritos Ford's Internet Sales department is the most unprofessional department I have ever come across. Sept 03, 2007 I requested a quote for a vehicle and had to enter my email address. I received a response a day later and was pleased. I received another response the following day, and then another the next. I requested to ""OPT-OUT"" per the email's instruction because I had all the information I needed and did not want anymore solicitation emails. I have sent response emails to the Internet Sales of Cerritos Ford Manny Jalandoni, Monica Martinez and Angie Marzinke asking for this to stop. I have received 6 solicitation emails to date. I have had to contact the Ford Corporate HQ customer service line and California' District Attorney Office because of their harassment. Pros: It is loccated in the cerritos auto mall Cons: I can not get them to stop harassing me after I asked for one quote! more
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Additional information

  • Hours:

    Sales: Daily, 9am - 9pm. Service: Mon - Fri, 7am -7pm; Sat, 7am - 5pm; Sun, closed
  • Payments:

    Discover, Visa, Master Card
  • Neighborhoods:

    ABC

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