My husband surprised me with a dozen roses for my 40th birthday. They arrived and were beautiful! A few of them had aleady opened and were really full and red. A day and a half later, less than half had opened and the others had drooped. I called the store, talked with the manager, and explained the situation, letting her know how gorgeous the few that had opened were. Her response? ""What do you want me to do about it?"" I asked if she could replace them, or at least the ones that had drooped and never opened. After a few sighs, letting me know that was not her policy etc. she finally agreed, but only after I had agreed to allow her delivery driver to take the first lot back. Did she think I wanted to keep drooping flowers?? I had to go out, so I left the original roses to be picked up. When I returned home that same evening, the other roses were there, but they were much smaller than the original dozen. My husband had paid over $100 for these flowers and the attitude of the manager and the disappointing replacement left a bad taste in my mouth. There are many other florists in LA that I would work with next time instead of this store.