Took my bike for remap, was told one price twice. Work done was give a $100 more charge. Told the price I was given was just labor.
They found something wrong with my bike while doing the work. I had to cordinate and work the warranty company to get the work done. Then I got yelled at by their CSM when I asked why I was doing their job.
Wrote a letter to Corp, the owner of CTH calls me. Defends his employees like a protective mother. Never applogies, or anything.
PROCEEDS to tell me that I have a twisted perception on reality and as long as I agreed to never step foot in his store we're on the same page.
Is THIS the customer service you want to pay for?