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Central Texas Harley-Davidson - Austin, TX - Reviews page 1 - Judysbook

Central Texas Harley-Davidson

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804 E Braker Ln
Austin, TX 78753
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(512) 973-8521
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Reviews

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( 9 )

Best

My girlfriend and I went into the Austin location of CTHD looking to purchase her first bike. We found a 95 Honda Shadow. Got a good deal on it. Ran into a slight issue- she did n...

Worst

Good: SALES. Bad: SERVICE DEPT. Improvements: NEW Service Manger and Advisor. Other: DO NOT TAKE YOUR BIKE TO THE SERVICE DEPT UNLESS YOU DO NOT WANT TO RIDE--in june of 2011 i ha...

WORST SERVICE DEPT 9/11/2011

Good: SALES. Bad: SERVICE DEPT. Improvements: NEW Service Manger and Advisor. Other: DO NOT TAKE YOUR BIKE TO THE SERVICE DEPT UNLESS YOU DO NOT WANT TO RIDE--in june of 2011 i had a wreck on my bike , only damage was scratches and small dent in fuel tank--no frame or wheel damage , the bike could be driven--i left the bike there so they could order parts and fix the bike when parts came in...FIRST they would not order parts for the bike until i pay for the parts even though the bike was staying there and worth 3x as much as the parts that was needed.The bike was finished on august 31 2011. more

*****WORST DEALERSHIP EVERY****** 4/2/2011

Took my bike for remap, was told one price twice. Work done was give a $100 more charge. Told the price I was given was just labor. They found something wrong with my bike while doing the work. I had to cordinate and work the warranty company to get the work done. Then I got yelled at by their CSM when I asked why I was doing their job. Wrote a letter to Corp, the owner of CTH calls me. Defends his employees like a protective mother. Never applogies, or anything. PROCEEDS to tell me that I have a twisted perception on reality and as long as I agreed to never step foot in his store we're on the same page. Is THIS the customer service you want to pay for? more
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  • Neighborhoods:

    Windsor Hills, Heritage Hills - Windsor Hills

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