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Cellular Image - Sunnyvale, CA - Reviews page 1 - Judysbook

Cellular Image

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717 E El Camino Real Ste 2
Sunnyvale, CA 94087
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(408) 739-8255
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Do not buy from this store. They're crooks. I cancelled my phone service through Verizon in June 2009, a phone which I purchased from Cellular Image. They told me the cancellat...

Cellular Image Ripoff 7/6/2010

Do not buy from this store. They're crooks. I cancelled my phone service through Verizon in June 2009, a phone which I purchased from Cellular Image. They told me the cancellation fee was $326. Of course I was upset about such a high fee, but I was not happy with Verizon or the cheap flip phone they sold me. I received a bill from Verizon for the cancellation fee, which we paid to Verizon. I thought that was the end of it. Fast forward more than a year. I requested a credit report from Experian and lo & behond, Cellular Image reported that I still owed them $326. I spoke to Perry at Cellular Image. He said that they don't send out letters, they just send cancelled contracts to collections. So they want me to pay another $326 to them, for a total of $652 for a cancelled contract. I HATE these phone contracts and some day they WILL be illegal and all the people who make a living from them will go BROKE & BANKRUPT!!! Cons: Consumer fraud! more

Terrible store, terrible customer service. 3/9/2009

This is an independent business selling Verizon services. If there is a problem, Verizon has no influence to correct the problem. I had a Verizon phone that would not hold a charge. The store sold me a battery for $48 for a phone that cost $20. The battery was new old stock and would not charge. I brought it back within a couple of working days, but they refused to take the defective battery back. When I pressed the issue I was told perhaps I switched the battery. I pointed out that the battery is serialized and that the numbers matched the display package they sold to me. They still refused. I complained to Verizon Wireless, they called the reseller who was as rude to them as they were to me. Bad place, bad people, a place to avoid. Pros: Not a single one Cons: Old stock, poor customer service, prices above retail more
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