The very first time I brought my puppy for grooming, I had car trouble and was late picking her up.(after 5) The lady was nice as could be about it and she did a great job on my pup as well. I really like the location. No cars whizzing by, plenty of parking and easy access which is great if you have a rather heavy animal who is old and doesn't walk so well, which accurately describes my other doggie who will be paying a visit soon. Highly recommended!