I adotped a beautiful, quiet, 2 yr. old Russian Blue from the SPCA last Christmas and, for a few months was taking him to a cat-friendly Petco in Encino for claw trimming. They were super friendly and did everything right except, they had many dogs in waiting in kennels for their owners to come and I could barely think over all the yapping and barking. As for my cat, the barking totally freaked him out. This on top of the SPCA letting me know in advance that he was unhappy getting his claws trimmed and that he required two people .. the whole scene was overwhelming to him!! Not to mention the long drive from Los Feliz.\r
Then I discovered that the store right around the corner from me, Catts & Doggs, did claw trimming for cats! Yeah. So, despite a few reports on Citysearch saying the people were not friendly .. etc., I took him in. They were professional, fast, and very understanding of an otherwise gentle and patient cat who was particularly sensitive to claw trimming. He was never treated roughly or yelled at, despited his attempts to bite out of fear ... and his ocassional hissing and howling. They were gentle, patient and knew how to handle him in a caring and patient way. They even let me come into the grooming area to help hold him and calm him. Their rates are very reasonable as well.\r
I once worked for a vet in Penfield, NY where I had to help hold pets during exams - the cats were particularly tough when shots were required. We did grooming for the kennelled cats and dogs as well. So, I know it's important to be gentle and understanding ESPECIALLY when handling a frightened pet. The people who work at Catts & Doggs are simply fantastic. I can't recommend this place enough! Please give them a try.
Pros: SUPER Customer Service. Quality Products - ONLY. FANTASTIC groomers!
Cons: Finding parking in the small lot can be difficult. Sometimes there is a valet.