The Cat House Hotel

I have been boarding my cat at the Cat House Hotel for 2 years every time I leave town. I know while I'm gone, my best friend is having a good time playing with friends, and getting loved by their loving, competant staff! They have very nice accomidations, and they let the cats out of their rooms all day to play outside by the bubbling fountain, or up in the trees fashioned all over the ceiling. My cat often doesn't want to come home when I pick him up. Pros: Great care with a sweet staff, lots of space to play Cons: I miss my cat while I'm gone! more

I left my cat here for a week while I went on vacation. When I returned he had had a piece of tape with his name put around his neck (quite tightly) which I had not been informed would happen. When I removed it I saw that he had developed a sore and a huge patch of fur was missing (a ring that went halfway around his neck). When I phoned to complain, the owner blamed me at first, claiming he'd come in like that. I pointed out he was an indoor cat and did not wear a collar, that this man had not been present at the check in, and that I was surprised not to get any kind of apology or customer service when I had just paid $120 and been given back an injured cat. He then tried to tell me that it was the cat's fault for trying to remove the tape. I asked why the cat had the tape in the first place when I had not been informed this would happen or asked if it was okay. He said they put it on all cats which is not true as I saw many cats without collars or tape in the establishment when I dropped him off and collected the cat. Pros: pleasant facility, some staff very sweet Cons: cat injured, owners irresponsible more