By reading other's comments, they must just be generally unhappy and ungrateful people. Our experience moving to Castlewood Townhouses was exceptional, 50x's better than where we moved from. The staff was friendly and efficient, we got our keys and noticed a few things that needed fixed. We notified the office of these things and within 1 hour the maintenance crew had them all fixed. We have visited with two other tenants here and they were just as pleased with maintenance. One tenant had a flood from the water heater at 6:30am and had it fixed, cleaned, and carpet replaced within a couple of hours.
There is only one office staff member that could be considered unfriendly, but who cares? Did these other commentators grow up in a sheltered little bubble? I suppose people by nature want to complain about everything, but for my wife and me, moving to Castlewood has been a great experience.
Pros: Good Maintenance, Affordable, Good Neighbors
Cons: Not the utmost in luxury, but great for the price.