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Castle Dental - Austin, TX - Reviews page 1 - Judysbook

Castle Dental

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3001 South Lamar
Austin, TX 78704
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(512) 442-0101
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Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX
Castle Dental - Austin, TX

Reviews

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Best

All reviews seem negative

Worst

my first dental appoinmnet was an hour late, and once I saw the dentist I felt like they were using me to overcharge my insurance. I asked around and heard the same thing. so plea...

insurance scam 8/4/2010

my first dental appoinmnet was an hour late, and once I saw the dentist I felt like they were using me to overcharge my insurance. I asked around and heard the same thing. so please people beware of this one. more

NOT PREGNANT Friendly! 5/10/2010

I was appalled in the way they treated me this morning (05/10/2010 9:15 am ) with the lack of empathy and concern for my health. I had a scheduled appointment for 9:30 am at the Castle Dental Location in South Lamar. I was present for excruciating tooth pain and inflammation. I had spoken to the front desk representatives on Friday in attempts to set up the earliest appointment possible explaining to them my situation---10 weeks pregnant with tooth pain. The Rep (female) mentioned that I would need to submit an OBGYN written consent before I can be seen. So I called my hospital and spoke with my RN, who explained to me that there are just too many medications and treatment procedures to cover in a brief summary. She noted that my OBGYN requires my Dentist to fax their proposed treatment plan to be evaluated and signed by my OBGYN before receiving treatment. I called Castle Dental office again and explain these details. After discussing it with them in various phone calls back in forth they seemed like they would accommodate my OBGYNs requirement and set me up with an appointment for Monday. This was not the case on Monday morning. Obviously the same issue was brought up again. The office manager and my OBGYN Nurse kept passing the buck and left me out to dry. How simple would it have been to fax basically a permission slip to get X-Rays and a probe examination to my OBGYN. It was apparent that my dental health which was urgent (infection) was not their primary concern. I asked to speak to the Dentist and was ignored so I left to go outside and call other Dentist in the area. Fortunately, Steven L Van Wicklen DDS, PC down the street gained my business by showing what you would expect from true healthcare professionals---courteous client service and they took that extra step. They made no fuss in meeting my physician's request. So thats how they lost a NEW CLIENT today. They were in the least apologetic as I left their office. more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Owner Message

  • Castle Dental provides patients with quality dental care at affordable prices with friendly and professional staff, expanded office hours, special offers & discounts and flexible financing options -- including, interest free or $0 down, up to $500 in...

Editorial

  • Affiliated network of independent dentists, utilizes the same administrative, financial and marketing services, to provide greater patient care and affordable prices.

  • 1/30/2006 Provided by Citysearch

Additional information

  • Hours:

    Mon-Tue, Thu-Fri 8am-6pm Wed 8am-7pm Sat 8am-2pm
  • Payments:

    Master Card, Visa, American Express, Cash, Discover
  • Neighborhoods:

    South Lamar

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