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Castilian Upholstery & Carpet - Houston, TX - Reviews page 1 - Judysbook

Castilian Upholstery & Carpet

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1407 W 34th St
Houston, TX 77018
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(713) 688-1323
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Main categories:

Furniture Repair , Upholstery

Related categories:

Home & Garden , Furniture

Reviews

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Best

This is my first t review and wanted to thank Castilian. For their excellent customer service, and the job they did on recoving my sofa and love seat which they did out of linen. ...

Worst

I had an antique sofa with wooden trim around the back and along the bottow redone at Castillian and they nailed the trim back into place and after about a year most of the nail...

shabby job 9/23/2009

I had an antique sofa with wooden trim around the back and along the bottow redone at Castillian and they nailed the trim back into place and after about a year most of the nails had worked themselves up. My husband and I have to hammer them back into place every month. I've had a sweater snagged on nails. I wish I had gone somewhere else because they ruined a beautiful sofa. Pros: lots of choices Cons: didn't measure up more

Great workmanship - poor customer service 5/12/2009

The BAD: On two visits the front floor female was too busy talking and joking with a man to greet me or see if I needed assistance. On the second visit I had to interrupt her after 15 minutes of joking and laughing with another guy. If an employee needs to be replaced...just to it...it hurts referral business and if it's a family member, tell them to go get a job elsewhere. \r \r The GOOD: However, the fabric (white on white) has held up 6 years repels red wine and chocolate amazingly! No stains after a few spills over time. \r \r Workmanship is without flaw, you would never know it's been reupholstered. I would use them again and again. Pros: Good quality fabrics and selection Cons: Floor staff customer service more

Satisfaction 8/27/2008

This is my first t review and wanted to thank Castilian. For their excellent customer service, and the job they did on recoving my sofa and love seat which they did out of linen. They have very reasonable prices and could not be more pleased with their work. Would recommend to any of my close friends and family. Pros: Many fabrics to choose from. Very friendly and helpful. Cons: Long distance from my house. (kingwood) more

Worst customer service I've ever experienced. 2/15/2008

Jennifer at Castilian Upholstery measured my 4 ottomans for slipcovers. Since I have a two year old, I told her they would need to be cleaned frequently and I thought she would take this into account when suggesting fabric and measurements. Clearly, I was wrong. After only one dry cleaning of my $800.00 slipcovers, they shrunk where they no longer fit. My other slipcovers, NOT made by Castilian, were also cleaned the same day and still fit beautifully. I called Jennifer that day but she never returned my call. David Joseph, the president, would not stand behind his product. He blamed the reputable dry cleaners I used and compared it to a car purchase. Huh? He would not do anything to make this situation right. I am out a lot of money and have nothing to show for it except poorly made slipcovers that don't fit. Do NOT do business with Castilian! You will be taking a huge risk. Cons: Poor materials, HORRIBLE customer service more
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Additional information

  • Neighborhoods:

    North, Oak forest/ Garden Oaks

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