Jennifer at Castilian Upholstery measured my 4 ottomans for slipcovers. Since I have a two year old, I told her they would need to be cleaned frequently and I thought she would take this into account when suggesting fabric and measurements. Clearly, I was wrong. After only one dry cleaning of my $800.00 slipcovers, they shrunk where they no longer fit. My other slipcovers, NOT made by Castilian, were also cleaned the same day and still fit beautifully. I called Jennifer that day but she never returned my call. David Joseph, the president, would not stand behind his product. He blamed the reputable dry cleaners I used and compared it to a car purchase. Huh? He would not do anything to make this situation right. I am out a lot of money and have nothing to show for it except poorly made slipcovers that don't fit. Do NOT do business with Castilian! You will be taking a huge risk.
Cons: Poor materials, HORRIBLE customer service