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Casey Automotive - 117 Reviews - 138 N Northwest Hwy, Palatine, IL - Auto Repair & Service Reviews - Phone (866) 725-5236
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Casey Automotive

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138 N Northwest Hwy
Palatine, IL 60067
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(866) 725-5236
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Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL

Reviews

( 102 )
( 9 )
( 0 )
( 2 )
( 4 )

Best

The team kept me in the loop of problems they found, which ones needed to be done now and which ones could wait. They are the best. They can be trusted to do only what you want ...

Worst

They did not tigthten the (+) termanal clamp on the battery, the car was dead, i had to tighten the clamp my self to get the car running again. there is two screws missing on my i...

The team kept me in the loop of problems found and fixed only what was necessary. They can be trusted. 1/27/2017

The team kept me in the loop of problems they found, which ones needed to be done now and which ones could wait. They are the best. They can be trusted to do only what you want them to do. more

Vehicle maintainence 1/12/2017

Casey provides trustworthy service through prompt communication regarding care for our two vehicles. Most recently, their observation of worn tires and recommendation for replacement of same led to our return for that service. Whether routine oil changes or more technical repairs/replacement, Casey is our choice. We appreciate their accurate recommendations and courteous, prompt attention to helping us keep vehicles in good , safe running condition. RESPONSE FROM Casey Automotive: Thank you Paul for your feedback. Keeping our customers' vehicles in good, safe, running condition is one of our priorities! more

Repairs to van 1/10/2017

Work completed in a timely manner as estimated during a very high demand period for the amount quoted. RESPONSE FROM Casey Automotive: We appreciate your business and your feedback and look forward to servicing your vehicles in the future. more

Very knowledgeable 1/9/2017

The people over at Casey Automotive really know what they are doing. I took my car in there and they were able to figure out the root of the problem in about 20 minutes. They told me what my options were as well as the accompanying price tags which I really liked. I like that they are so upfront with everything. They took care of the problem for me and I have had no issues since. I would definitely recommend these guys to anyone looking for a good honest mechanic. RESPONSE FROM Casey Automotive: Thank you Gregory for your feedback! We love customers like you! more

Excellent service! 12/18/2016

The best professionals in Palatine, fair prices and honest diagnostic. RESPONSE FROM Casey Automotive: We strive to meet all of your automotive needs and look forward to servicing your vehicle in the future! Thank you for your review! more

VERY GOOD & COURTEOUS INITAL MEET WITH FRONT DESK. 12/1/2016

BROUGHT MY TAURUS TO CASEYS.. BRAKE & BALL JOINT CONCERNS. KYLE, THE MECHANIC TOOK CARE OF ALL MY CONCERNS WITH COMPLETE SATISFACTION. JESSE TOOK MY INITIAL INFO RE: MY CONCERNS, HE WAS COURTEOUS & VERY INFORMED/KNOWLEDGEABLE ABOUT VEHICLES. A FEW WEEKS LATER, ONE OF MY SONS NEEDED SOME TRANSMISSION WORK ON HIS FORD EXPLORER SPORT. DAN L. , A MASTER ASE MECHANIC, TOOK CARE OF ALL THE TRANS- MISSION CONCERNS & THE CAR IS PROPERLY REPAIRED. MY SON IS VERY PLEASED WITH A JOB WELL DONE. BRIAN, A FRONT DESK MAN, WAS VERY COURTEOUS & KNEW JUST WHAT WAS WRONG WITH THE VEHICLE WHEN I DESCRIBED THE PROBLEM. HE KNOWS HIS STUFF (EXPERIENCED) WHEN IT COMES TO VEHICLES. THANKS ALL, IT WAS A PLEASURE DEALING WITH EACH OF YOU. PEG A. RESPONSE FROM Casey Automotive: Thank you for your feedback! We appreciate you and your family's business and strive to do our best to meet all of your automotive needs. more

I Had A Positive Experience 10/28/2016

A friend told me about Casey Automotive. I feel like Casey Automotive is a trustworthy company that you can trust; unlike the other experiences that I have encountered with mechanic shops trying to charge me for repairs, transmission or parts that I don't need. Casey Automotive doesn't participate in that kind of practices of trying to rip you off; I feel like Casey Automotive is a trustworthy company that you can expect to give you a fair and honest assessment about your vehicle. So far, I have gone there for 2 services; one for diagnostic and repair work for my 2008 Jaguar. The results were good. I also think that prices are reasonable. more

Good work 9/28/2016

I have used the services of the guys over at Casey Automotive a couple of times now and they do great work. The whole drop off and pick up process is very smooth and efficient which I really like. This last time it took them a little longer than they said it would and I ended up waiting a little longer than I would have liked. Other than that the price is good and the work is always great so I can't really complain. more

Had the brakes done. 9/26/2016

Had my brakes done, and also had to replace the brake line because of a leak. When the job was done, drove around for a couple days,and noticed that the brakes still did not feel right. Took it back, they checked it out noticed that one of the parts went bad. Changed it and have not had another problem. They took the car in and were on top of the problem. Very happy with the service, and have done many other jobs that I have always been happy with the quility and service, more

The Place to go in Palatine to have your car worked on! 8/29/2016

These guys are the best. They don't beat around the bush when it comes to telling you about the issues with your car. They are straight forward with everything. They are the only I place I trust to bring my Wife's 2000 Chevy Impala & my 2009 Jeep Compass to. Very professional & friendly! more

You've lost a customer 8/27/2016

I appreciate the free oil change received as a result of "GOODWILL FOR INCONVENIENCE / POOR SERVICE" but you still lost a customer. Had you simply set the proper expectations up front when I dropped my vehicle off at 8:00am with how long it was going to take to perform an estimate along with complete the repair I would have probably rescheduled the brake repair and only had the oil change performed. 5.5 hours to perform an estimate and then to be told the brakes were going to cost $800 and will likely not be completed before you closed in 30 mins (and after I had to call YOU for a status update at 1:30pm) is completely ridiculous! Thanks but no thanks. Anyone looking for service beyond a simply oil change beware, they care more about turning and burning customers than taking care of one looking to have services performed that will take more than 30 mins. more


Excellent service and Trustworthy. 8/23/2016

As a single mom, when I bring in my car, I wonder if I am going to get honest service. Not so at Casey's. I have always felt that I am getting my car repaired for what is actually wrong with it and its affordable. Nice to find a repair shop that you can trust to do good work. more

Excellent service. 8/20/2016

They are totally professional, the work is always on time, and they have fair prices. more

GOOD JOB, WELL DONE 7/27/2016

I WOULD LIKE TO THANK BRIAN & THE ASSIGNED MECHANIC FOR A JOB WELL-DONE. I BROUGHT MY CAR IN FOR THE AIR-CONDITIONING UNIT & MY CRUISE CONTROL. BRIAN LISTENED CLOSELY TO MY CONCERNS OF MY REPAIR REQUESTS. HE WAS MOST COURTEOUS AND PROMPT. I EVEN HAD TO REQUEST A RIDE HOME. WITHOUT FAIL, HE IMMEDIATELY SAID "NO PROBLEM". IN FACT, BRIAN HIMSELF DROVE ME HOME. THE JOBS COMPLETED WERE DONE IN A VERY PROFESSIONAL MANNER. I AM PLEASED WITH THE COMPLETED JOB. THANK YOU BRIAN & YOUR MECHANIC. THIS ISN'T THE FIRST TIME I'VE BEEN TO CASEYS, AND YOU WILL BE RECEIVING MY CONTINUED PATRONAGE. ONCE AGAIN, YOUR PROFESSIONALIZM AND COURTESY IS MOST APPRECIATED. PEG ADLER more

All is OK when at Casey Auto except Inv. 7/16/2016

I have always been treated with the most respect and honesty as to what is wrong with my car and what needs to be done to make my car safe again. I would recommend Casey Auto to all my friends and family. more

Caseys always does a great job! 6/15/2016

Competitive pricing. Friendly knowledgeable staff who explains things to me in terms I can understand. You are so good it took me two weeks of trying to get in for new brakes. Hmmmmmm. Maybe open another location??? Or rethink taking appointments? It would make the experience even better. Wait or no wait, I will be back because I truly trust this team! more

JESSE DESERVES MANY ACCOLADES 6/13/2016

I BROUGHT INTO CASEY'S A FORD 150 TRUCK. THE REAR WINDOW SEAL WAS INTERTWINED AROUND THE WINDOW. JESSE TOOK SOME OF HIS, I BELIEVE IT WAS HIS LUNCH PERIOD, AND WAS ABLE TO PRY OUT THE RUBBER SEAL AND REPAIR THE INTERTWINED PART. THE VEHICLE ALSO HAD LOOSE/HANGING RUBBER SEAL OVER THE DRIVER & PASSENGER WINDOWS. JESSE WAS ABLE TO GLUE THE SEALS. I ASKED HIM HOW MUCH I OWED HIM. HE SAID "NO CHARGE". IF I WANTED, I COULD GIVE HIM A REVIEW ON THIS SITE AND GIVE MY OPINION OF THE JOB. WELL, JESSE CERTAINLY DESERVES A GREAT REVIEW AND MANY ACCOLADES. HIS COURTESY WAS ALL THAT IS EXPECTED FROM A GENTLEMAN. GREAT EMPLOYEE. THANKS JESSE, APPRECIATE YOUR TIME & WORK. MRS. M. ADLER more

Near Disaster Averted 5/26/2016

This is long overdue and I apologize for the delay. I had a very uncommon engine failure on my 2007 Acura TL that on initial examination of the damage almost rendered the engine irreparable and had me looking at a probable engine replacement or worse - scrapping an otherwise great car. Thankfully Jesse at Casey Palatine wasn't going to give up on it that easily. After closer examination he found a way to do some "mechanic magic" and was able to get my car back on the road with minimal time lost. In the process, he also took care of a few other miscellaneous repairs using existing parts and more mechanic know-how and not just purchasing brand new parts like some other shops might have done. This kept the total cost of the project to a minimum and for that I am grateful. Being in the customer service industry I know the importance that integrity and going above and beyond matter in ensuring your customers return. Jesse and the team at Casey Automotive in Palatine have done just that and I'm confident will do the same for everyone I refer to them for their future auto work. Thanks for a job well done Jesse! You and everyone else there turned what normally should have been a miserable experience into something very positive. more

Casey's is a trustworthy business that keeps my family safe! 4/25/2016

Our family has been bringing all of our vehicles to Casey Mufflers for years and I cannot justify getting our automotive work done anywhere else. Casey's service writers and repair technicians have experience that we rely upon to keep our family's cars running well. Casey's always patiently listens to our concerns, then inspects our cars to determine exactly what issues need to be attended to. They explain clearly to us what needs to be done promptly to maintain a vehicle running properly & safe--but we never feel pressured to do unnecessary repairs. Our family has a number of cars and we rely heavily on those vehicles for work & school---so we trust Casey to keep us running down the road. We can't thank Steve Casey., Pete, Jessie, Nick & the whole team at Casey enough--thank you guys!! more
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Owner Message

  • Casey Automotive Service and Repair is located in Palatine, IL. Rather than taking a trip to the dealer or the big guys, folks from all over Chicagoland are discovering friendly service and low rates at Casey Automotive. Casey is your local auto repair expert with over 35 years of experience. We combine the best of both worlds-old world customer-first service with advanced automobile service technology<br><br>.All our mechanics are ASE certified and eager to work on your automobile or truck, whether it's a domestic or foreign make and model, old or new. Casey offers a lifetime warranty on many of our auto parts and accessories. Casey also offers our great two year or 24000 mile guarantee on parts and labor. <br><br><br><br>Casey Automotive offers:<br><br><br>• Alignments<br><br>• Oil changes<br><br>• Transmissions<br><br>• Mufflers<br><br>• Brakes<br><br>• Tires<br><br>• Radiators<br><br>• Emission controls<br><br>• Engine performance<br><br>• Fuel pump<br><br>Casey also has a 24-hour drop off service and emergency towing and recovery when you need it. Many repairs and servicing can be taken care of on the same day. Of course, our friendly staff at Casey is always more than willing to offer consultations and no-strings-attached estimates. At Casey, your safety and satisfaction is our ultimate goal. For savings, service, and more, come by and see us at Casey Automotive!<br><br>Call us today for more information!. Radiator Coolants|Axles|Brake Pads|Radiators|Axles|Shocks|Manual Transmissions|Ball Joints|Automatic Transmissions||Catalytic Converter Repair|Radiator Flushing|Auto Radiator Installation|Alignments|Engine Service & Repair|Exhaust System Repair|Radiator Leaks|Brake Line Repair|Transmission Flush|Steering System Service & Repair|Manifold Repair|Four Wheel Drive Transmissions|Tire Rotation|Shock Absorber Repair|Brake Repair|Turbocharger Repair|Four Wheel Drive Repair|Clutch Service & Repair|Transmission Repair|Transmission Conversion|Drive Shaft Repair|Inspections|Disc Brake Repair|Radiator Service & Repair|Drive Shaft Repair|Muffler Repair|Radiator Repair|Alignments|Auto Repair|Brake Service|Auto Heating|Brake Service & Repair|Electric Car Repair|Transmission Rebuilding|Tune Ups|Header Repair|Suspension Installation|Inspections|Clutch Service & Repair|Carburetor Repair|Electrical Service|Inspections|Brake Installation|Transmission Repair|Fuel System Service & Repair|Brake Service & Repair|Muffler Repair|Auto Air Conditioning Repair|Transmission Installation|Air Bag Service & Repair

Additional information

  • Hours:

    Mon-Fri 7:30am-6pm, Sat 7:30am-2pm
  • Payments:

    American Express, Cash, Visa, Discover, Master Card

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