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Casey Automotive - Palatine, IL - Reviews page 1 - Judysbook
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Casey Automotive

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138 N Northwest Hwy
Palatine, IL 60067
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(866) 725-5236
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Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL
Casey Automotive - Palatine, IL

Reviews

( 95 )
( 9 )
( 0 )
( 2 )
( 4 )

Best

These guys are the best. They don't beat around the bush when it comes to telling you about the issues with your car. They are straight forward with everything. They are the only ...

Worst

They did not tigthten the (+) termanal clamp on the battery, the car was dead, i had to tighten the clamp my self to get the car running again. there is two screws missing on my i...

Good work 9/28/2016

I have used the services of the guys over at Casey Automotive a couple of times now and they do great work. The whole drop off and pick up process is very smooth and efficient which I really like. This last time it took them a little longer than they said it would and I ended up waiting a little longer than I would have liked. Other than that the price is good and the work is always great so I can't really complain. more

Had the brakes done. 9/26/2016

Had my brakes done, and also had to replace the brake line because of a leak. When the job was done, drove around for a couple days,and noticed that the brakes still did not feel right. Took it back, they checked it out noticed that one of the parts went bad. Changed it and have not had another problem. They took the car in and were on top of the problem. Very happy with the service, and have done many other jobs that I have always been happy with the quility and service, more

The Place to go in Palatine to have your car worked on! 8/29/2016

These guys are the best. They don't beat around the bush when it comes to telling you about the issues with your car. They are straight forward with everything. They are the only I place I trust to bring my Wife's 2000 Chevy Impala & my 2009 Jeep Compass to. Very professional & friendly! more

You've lost a customer 8/27/2016

I appreciate the free oil change received as a result of "GOODWILL FOR INCONVENIENCE / POOR SERVICE" but you still lost a customer. Had you simply set the proper expectations up front when I dropped my vehicle off at 8:00am with how long it was going to take to perform an estimate along with complete the repair I would have probably rescheduled the brake repair and only had the oil change performed. 5.5 hours to perform an estimate and then to be told the brakes were going to cost $800 and will likely not be completed before you closed in 30 mins (and after I had to call YOU for a status update at 1:30pm) is completely ridiculous! Thanks but no thanks. Anyone looking for service beyond a simply oil change beware, they care more about turning and burning customers than taking care of one looking to have services performed that will take more than 30 mins. more


Excellent service and Trustworthy. 8/23/2016

As a single mom, when I bring in my car, I wonder if I am going to get honest service. Not so at Casey's. I have always felt that I am getting my car repaired for what is actually wrong with it and its affordable. Nice to find a repair shop that you can trust to do good work. more

Excellent service. 8/20/2016

They are totally professional, the work is always on time, and they have fair prices. more

GOOD JOB, WELL DONE 7/27/2016

I WOULD LIKE TO THANK BRIAN & THE ASSIGNED MECHANIC FOR A JOB WELL-DONE. I BROUGHT MY CAR IN FOR THE AIR-CONDITIONING UNIT & MY CRUISE CONTROL. BRIAN LISTENED CLOSELY TO MY CONCERNS OF MY REPAIR REQUESTS. HE WAS MOST COURTEOUS AND PROMPT. I EVEN HAD TO REQUEST A RIDE HOME. WITHOUT FAIL, HE IMMEDIATELY SAID "NO PROBLEM". IN FACT, BRIAN HIMSELF DROVE ME HOME. THE JOBS COMPLETED WERE DONE IN A VERY PROFESSIONAL MANNER. I AM PLEASED WITH THE COMPLETED JOB. THANK YOU BRIAN & YOUR MECHANIC. THIS ISN'T THE FIRST TIME I'VE BEEN TO CASEYS, AND YOU WILL BE RECEIVING MY CONTINUED PATRONAGE. ONCE AGAIN, YOUR PROFESSIONALIZM AND COURTESY IS MOST APPRECIATED. PEG ADLER more

All is OK when at Casey Auto except Inv. 7/16/2016

I have always been treated with the most respect and honesty as to what is wrong with my car and what needs to be done to make my car safe again. I would recommend Casey Auto to all my friends and family. more

Caseys always does a great job! 6/15/2016

Competitive pricing. Friendly knowledgeable staff who explains things to me in terms I can understand. You are so good it took me two weeks of trying to get in for new brakes. Hmmmmmm. Maybe open another location??? Or rethink taking appointments? It would make the experience even better. Wait or no wait, I will be back because I truly trust this team! more

JESSE DESERVES MANY ACCOLADES 6/13/2016

I BROUGHT INTO CASEY'S A FORD 150 TRUCK. THE REAR WINDOW SEAL WAS INTERTWINED AROUND THE WINDOW. JESSE TOOK SOME OF HIS, I BELIEVE IT WAS HIS LUNCH PERIOD, AND WAS ABLE TO PRY OUT THE RUBBER SEAL AND REPAIR THE INTERTWINED PART. THE VEHICLE ALSO HAD LOOSE/HANGING RUBBER SEAL OVER THE DRIVER & PASSENGER WINDOWS. JESSE WAS ABLE TO GLUE THE SEALS. I ASKED HIM HOW MUCH I OWED HIM. HE SAID "NO CHARGE". IF I WANTED, I COULD GIVE HIM A REVIEW ON THIS SITE AND GIVE MY OPINION OF THE JOB. WELL, JESSE CERTAINLY DESERVES A GREAT REVIEW AND MANY ACCOLADES. HIS COURTESY WAS ALL THAT IS EXPECTED FROM A GENTLEMAN. GREAT EMPLOYEE. THANKS JESSE, APPRECIATE YOUR TIME & WORK. MRS. M. ADLER more

Near Disaster Averted 5/26/2016

This is long overdue and I apologize for the delay. I had a very uncommon engine failure on my 2007 Acura TL that on initial examination of the damage almost rendered the engine irreparable and had me looking at a probable engine replacement or worse - scrapping an otherwise great car. Thankfully Jesse at Casey Palatine wasn't going to give up on it that easily. After closer examination he found a way to do some "mechanic magic" and was able to get my car back on the road with minimal time lost. In the process, he also took care of a few other miscellaneous repairs using existing parts and more mechanic know-how and not just purchasing brand new parts like some other shops might have done. This kept the total cost of the project to a minimum and for that I am grateful. Being in the customer service industry I know the importance that integrity and going above and beyond matter in ensuring your customers return. Jesse and the team at Casey Automotive in Palatine have done just that and I'm confident will do the same for everyone I refer to them for their future auto work. Thanks for a job well done Jesse! You and everyone else there turned what normally should have been a miserable experience into something very positive. more

Casey's is a trustworthy business that keeps my family safe! 4/25/2016

Our family has been bringing all of our vehicles to Casey Mufflers for years and I cannot justify getting our automotive work done anywhere else. Casey's service writers and repair technicians have experience that we rely upon to keep our family's cars running well. Casey's always patiently listens to our concerns, then inspects our cars to determine exactly what issues need to be attended to. They explain clearly to us what needs to be done promptly to maintain a vehicle running properly & safe--but we never feel pressured to do unnecessary repairs. Our family has a number of cars and we rely heavily on those vehicles for work & school---so we trust Casey to keep us running down the road. We can't thank Steve Casey., Pete, Jessie, Nick & the whole team at Casey enough--thank you guys!! more

Great Job Casey's! 4/13/2016

Jesse and his team always give honest advice! They deliver quality work always at the time they say they will! more

Great Job at Predicting Technical Problems 2/17/2016

We've been using Casey Automotive for about 10 years now. We go there for regular maintenance, repair service, breaks, fluids and timing belts. I think the prices are competitive. Their staff are professional and friendly. more

Absolutely recommend. 1/12/2016

I think that Casey Automotive is always excellent. I have never been dissatisfied with their service. I often go there for oil changes. During one instance I left with a little bit of a leak after an oil change. I returned and they fixed it right away and then gave me a voucher for a free oil change because I had to drive back. They are just a classy, first rate operation. I would definitely recommend them. more

Great service, Great Pricing, No BS. honest guys 12/28/2015

I've been going to these guys for 20+ years and they have done such a great job maintaining and repairing all of my vehicles. They are experienced, have fair prices, consultative services and low pressure when it comes to upcoming future repairs that can wait a couple of months. great coupons, rides home, and are real nice guys....I have recommended them often to friends in search of honest and reliable shop. more

Nothing but praise for them! 12/11/2015

I have used Casey Automotive on numerous occasions. At first, I was taking my car to them to get fixed. I was so impressed with their work that I referred them to my mother-in-law and other people. They are very informative, well trained and coached. Their lobbies (waiting areas) are good. They're very professional and they provide excellent, phenomenal service -- that's why I keep going. more

Always a good experience. 11/13/2015

I hadn't realized it, but I have been going to Casey's Automotive for 22 years. They have serviced all of my vehicles, and they have always done a good job. About eight years a go I moved and started going to a shop that was closer to me. I became dissatisfied with their service and had bad experiences at other shops, so I returned to Casey. I have never had any issues with them. I returned because I always felt that I could trust them. They provide good customer care. They are always clear and concise with their work. They tell you what work can wait, what should be done immediately, and make recommendations for foreseeable issues. They are very thorough. Recently the engine blew in my car and they had to rebuild it. They offered to let me finance the work because they noticed in their system that I had been a customer since the early nineties; which is when I realized I have been going to them forever! more

7 yrs of service 11/1/2015

We have been taking our vehicles to Casey Automotive in Palatine for over 7 yrs and have always been pleased with their service from oil changes to brakes and a new transmission, they have been great to offer any discounts they can on every visit and are thorough to make sure you understand anything that is needed on your vehicle. We highly recommend that location. more
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Owner Message

  • Casey Automotive Service and Repair is located in Palatine, IL. Rather than taking a trip to the dealer or the big guys, folks from all over Chicagoland are discovering friendly service and low rates at Casey Automotive. Casey is your local auto repair...

Additional information

  • Hours:

    M-F 7:30am-6pm, Sa 7:30am-2pm, Su Closed
  • Payments:

    American Express, Cash, Visa, Discover, Master Card

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