Having lived in the park for years, I can safely say that we have been generally happy. The park is clean, quiet and for the most part, the residents are decent folk.
Unfortunately, I have to say that the descriptions of Ann's attitude and behavior are 100% accurate. She really does hang up on people, refuse to take letters, and has even closed the office altogether. Just about everyone I have talked to agrees that she is extremely difficult to deal with.
As far as issues in the park, there are 2 that demand immediate attention :
PROBLEM 1. Infrastructure: We have lived here for over 4 years, and have, unfortunately, been plagued by multiple water and power outages. One power outage was over 3 days long! It seems they would rather patch the little breaks than admit the park's infrastructure is in need of an upgrade. Larger and larger homes are being brought into the park and as such, the park's infrastructure can't keep up. I am really hoping that when July and August roll around, we aren't stuck without power again :(
Additionally, the telecommunications infrastructure needs upgrading. Park residents cannot get full digital cable or true broadband access. Low speed DSL is the only option. We are in the heart of silicon valley, and I can only get 1.5Mb DSL. Let Comcast in here already!
PROBLEM 2. Communication from management: The above regarding the infrastructure might be totally untrue, but I will never know because Ann refuses to tell us what is really going on. To be honest, I would probably be somewhat ok with the power and water outages if she would just tell us what the cause is, and what is being done to correct it.
Why don't they start a website for the park? Why not start an email list? There are so many quick and easy ways of letting park residents know what is going on. I am sure there are many folks in the park who would be glad to set these kinds of things up. Honestly, it's not that costly or difficult.
At this point, I don't really know what can be done to improve things. Ann is in a position of power and she knows it. There is no homeowners association in the park. Even if there was, we wouldn't have any real power. The only avenue I see is to start communicating directly with the owners of the park. They need to know that most, if not all of the residents are very unhappy with the way Ann is handling things. The above issues really need to be addressed. Sooner rather than later.
Pros: Clean, Quiet, Nice folk for the most part
Cons: Outdated infrastructure, Very unpleasant manager