My first experience at Carter's Saab will be my last. Unfortunately I did not check out this site, or I would not have gone there. I feel like I was ripped off, was not communicated with honestly, and was overcharged without any reasonable explanation. When I asked for an itemized bill, which seemed reasonable for over $2000 of repair, I got a defensive response and attitude from Tom. He said to me, ""no one asks for those details."" Sorry, but I do when I am putting that amount on my credit card and I expect to be dealt with respectfully. Much to my dismay, within 2 weeks the car was back to Carter's because it wouldn't start on a regular basis. I specifically asked for a phone call from Tom with details before spending another penny on repair. He called my husband to tell him the car was ready for pick up. I went to get the car and was told I owed $600, I questioned his business practice of not communicating repair costs prior to working on the car, and I told him I felt I had been taken advantage of. He charged me 3.5 hours labor for work I didn't ask for. I feel as though he hears what he wants and then repairs what he wants, with little regard for what is needed, and once the work is done, customer has no choice but to pay. As he got more and more defensive he proceeded to tell me that he was probably not the repair shop for me, which I couldn't agree more. I prefer respectful, honest mechanics who expect to communicate with me about my car and are able to exchange about the job it needs before the work is completed. I learned the hard way. Carter's Saab manipulated a situation to favor them, ripped me off and then argued with me when I confronted them on their practice. I am quite certain this is a fairly common occurrence, particularly after reading several other responses on this site. Save your money and sanity - go elsewhere and tell your friends to, too. Shame on me for not researching before going there. Not a trustworthy business.