I will never let my dogs be hurt by Carriage Hills again. I brought 2 of my dogs here about twice before and had no problem. It was the last time I came, that I've vowed never to bring them back here again. My dogs are terrified of getting groomed (which I assume is how most pets are), but they weren't always like that. I brought them in to get the full treatment and was told to pick them up before closing time. When I came to get them, they looked cute with the bows in their hair, but their hair was not cut short as I had instructed the staff previously. No biggie, I took them home and they were just so excited to be out of there that I was happy.
Once they got into the house, my mom went to go pet one of them on the back and my dog completely freaked out, she barked defensively and ran away. My dog is normally so sweet and happy that her reaction was a bit alarming. When my mom informed me of what happened, I went over to my dog to try and pet her and she flinched as she saw me putting my hand to her back. I could tell she was in serious pain and she looked so scared. She was completely fine that morning when I was playing with her. When I examined her back there was no visible wound. I'm not sure exactly what they did to her when she was there, but she came back with an injury (whether they hit her, mistreated her, maybe they grabbed her by the hair) . Everytime I saw her wince in pain, it broke my heart. A day later I realized why she was in pain, I noticed that the back of my dogs neck was very swollen. The size of the welt on her neck/back was probably a bit smaller than my fist, and my dog is only 15 lbs! I waited a couple days and noticed that the swelling seemed to go down, but I have never seen anything like that. I can't imagine what type of torture they put those poor dogs through.
I will never bring either of my dogs there again.