This place is horrible. The worst. Stay away. Seriously. It completely deserves a one star rating.
1. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like chickens with their heads cut off the whole time, right in front of me, as I looked on, livid. I went in for a routine headlight replacement--in my model it can only be done at the dealership--and what should have taken about 20 minutes quickly turned to 2 hours. At the 2 hour mark I lost my patience and began to ask what was up. Well, it turns out they LOST MY CAR and thus forgot about me. It took them over an hour to track down. It had been "misplaced." What did I get? A rather half-hearted apology and a free oil change card. Gee, thanks.
3. I was driving on a highway recently when my car's engine basically failed. I got it off the road immediately and had it towed to a local mechanic. It turns out that a whole set of equipment, under the hood and toward the front, was out of wack. Like, screws loose, things in the wrong place. My engine coolant container got dislodged, leaked, and that was why my car flipped out on me. Who had worked on this? asked the mechanic. Only the dealer, said I. Well, they screwed up, he said. I called Carr's Honda to explain to them what happened. Only THEY had worked under my hood since I've owned the car. (It's a hybrid and I dunno what the heck is going on under there, so I stay away.) And, uh, there are ALL KINDS OF SCREWS LOOSE AND THINGS FALLING APART. The guy I'm talking to starts giving me all of this defensive corporate circumlocution -- about how it wasn't their fault and maybe I'd been in an accident (nope, and only they've looked at my car), and it's just really hard to tell, and so on. I get the mechanic on the phone and he explains the situation. The guy at Carr's Honda STILL won't bend an inch. I had a mechanic as a witness! Still nothing. They were completely unhelpful, and they did not seem fazed by the idea that one of their customer was driving a death-trap.