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Carmike Market Square 10 - Dekalb, IL - Reviews page 1 - Judysbook

Carmike Market Square 10

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2160 Sycamore Road
Dekalb, IL 60115
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(815) 787-2739
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Movie Theaters

Related categories:

Activities , Movies

Reviews

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Best

this is my first time writing... its a really good place to go. My friends and I are going to see Meet the Spartans... fun times. lol. This is pretty sanatery, nice food, good bat...

Worst

Actually USED to like this theater until recently. Employees were always friendly and efficient, short lines, and always seems pretty well staffed. However, the last time I was th...

Employees decent, Management HORRIBLE! 10/7/2011

Actually USED to like this theater until recently. Employees were always friendly and efficient, short lines, and always seems pretty well staffed. However, the last time I was there, the ticket seller didn't return my credit card after purchase. I had grandchildren with and didn't realize it until later. When I went back to see if they had it, I was directed to whom I believe was a manager. When I told him I had left it there he barely let me get the words out of my mouth before he said ""Credit card.....we don't have any credit cards'. I then tried to tell him it hadn't been returned to me, as soon as I began to speak he raised his voice and informed me they destroy all credit cards. When I asked 'destroyed' he again told me they didn't have any CC's. I went back to my car and thought he had misunderstood me. It made no sense that they would destroy peoples cards taken at counter IMMEDIATELY following a shift. So, I went back in to ask him if he could just check. Again, before I could get that far he told me it was policy and told me I could check the auditorium (he alternated between condescending and looking at me like I was crazy). The fact that he thought I had lost it in a theater proved he wasn't letting me tell him what happened. When I pointed toward the desk and started to tell him it had been left with one of his employees, he AGAIN cut me off, raised his voice (there were guests behind me) and acted as if I were from another planet (you have to understand, he had this huge smile plastered on his face while speaking in a horrible tone, it was terrible). So I left. I have been in Hotel Management (Guest Service Manager, Rooms Division Mngr, Retail etc). This is NOT how you treat customers. You actually hear the customer out and try to do what you can to resolve any issues or even just help. Right. If he would have listened he could have least offered to check. Gotten a phone number. I have NEVER seen where a card was left at time of payment (the employee didn't give it back) and wasn't put up for safekeeping. At least for a week or two if not a few days. HORRIBLE customer service. Yes, I should have made sure I got it back. Especially if I had known I'd be treated like that. more

Horrible Experience 2/10/2011

If there was an option to not leave even a single star I would most certainly have done that. On 2/9/2011 we decided to go see a movie at the theater, we started out buy paying $16.50 for two adult tickets, which is entirely reasonable. Here is where it went downhill for us. $26.20 for two large sodas, a medium popcorn, and an order of nachos. I tiny, dirty, musty theater with sub par sound. After sitting through the movie in extremely uncomfortable seating we were greeted in the lobby by a group of 5-6 young adults. Every other word out of their mouth was an obscenity. I am not claiming to be a saint, but the lobby is not a place for such language. It was not the language that was so disturbing but the fact that the theater MANAGER was the same distance away as we were and no doubt heard it as well. Yet, he chose to do NOTHING. Extremely disappointing. To where we exited the building. I thought my horrible experience was over, but no such luck. There was a car parked directly next to us engaging in amorous below the belt activity. I am not a prude, but for the love of GOD take it home! more

best pizza 1/25/2008

this is my first time writing... its a really good place to go. My friends and I are going to see Meet the Spartans... fun times. lol. This is pretty sanatery, nice food, good bathrooms, but if I must say... the workers are rude, floors are dirty in the movie theater. I still recommend it. Thank-you CarMike Movie Theater, I have good times there. more
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