I had made reservations on Valentines day for 8:15 at Carluccis. They were very busy, so I was expecting a moderate delay pretty much the whole evening. We were seated fairly promptly so the night was off to a fine start. We were seated in a small table and given 1 menu. 1 menu, two people? anyway, we decide what to order (we ordered from the menu with no special request). After an hour, yes AN HOUR after we were seated the waitress came by and informed me that they were out of the dish I had ordered. An hour to tell me they were out? She informed me then promptly vanished. No sorry, no we don't care, nothing. I then decided on something else. In the mean time we had not gotten any drink refills either and it wasn't until I mentioned it that she refilled our drinks. Her explanation was the kitchen was backed up. We then waited another 30 minutes for the food to come out. Once it did, my wife's dish was wrong. She had ordered the rotisserie chicken and the waitress brought chicken Parmesan. When we informed her it was wrong she said, ""no this is what you ordered."" We then had to explain to the waitress what we ordered and that no, chicken parm was not the same as the open fired chicken listed in the menu. The manager by this time came by and was trying to sort things out. His suggestion was to go ahead and keep the chicken parm since they had already made it and they would get the correct dish out. Not what we wanted. We just wanted the correct food brought to us AN HOUR AGO.
Pros: Good looking place
Cons: Service, wait, attitude, service...and service