I hate to say this, because I really WANTED to love Carl. At first he was personable, and after moving back to Seattle I was looking for a good mechanic. But when I took my car in for minor work involving my headlights, he couldn't seem to have it done when he said he would. Worse, he got very agitated when I tried to press him for a time when it would be finished, and balked at when i called to say i might be 5-10 min to pick it up, after he kept me waiting for days. Then he called me back to say it wouldn't be done, as the door handle on my car had broken just as he was talking to me. I had to pay for that to be repaired, too, so I was out of a car for even longer. He seemed to be very manic, all "don't you worry, I'm gonna take care of this" one minute, and then next defensive and rude. I'd rather get my car repaired without having things broken in the process, and I can do without the emotional roller coaster, too.