I had lunch last Friday the 2nd of Jan., Nelson was my server, 'he looked inexperience at first , by not greeting us and going straight to take our order, I asked for the Calamari, Garlic Shrimp and a kids Pizza to start, I requested the kids meal to beASAP, after 6-8 minutes of our apps arriving we order 2nd course, once the second course in the table my kids pizza was still missing, I asqued the server and he seem surprised about it, I recall his words:the kitchen makes too many mistakes too often, and I wont charge you for the pizza, we gave some of our pasta to our children and suddenly the server brings the check, (40.+cents) I requested the pizza to be on a to-go, he took my card and brought back my charge for 45.+cents) I requested to see the original check , he said that he closed the check and was unable to reprint, anyway, a guest is requesting his check!, i tough maybe he charge me a % of tips judging me as bad tipper as a reflect of his bad service witch I don?t, I ask him why the check was for a different amount and he denied any change of the amount, he finally brought the check after me requesting for a manager, he charge me the ""on the house"" kids pizza, it was obvious the lack of honesty of this employee, poor management, never during my dining experience a manager stop by to say hello, only at the end of my meal to say, yes! I would take care of your entire check, too late, keep the pizza and I'am paying for my meal to make sure I neve come back.Chain restaurants should be thanking each and every guest for choosing them for their lunch or dinner, and instead of writing themselves grate fake reviews as you can see one 5 star every bad review, they should attack the problem, very bad trainning program, dishonest employees (need strict hiring process) and managers should be out in the ""Field"" less time in the office. We want and deserved good service, your service is very bad, and as I mention before,there's a lot of competition, get a grip.
Pros: many other choices around, (Better I mean)
Cons: service is bad