I am writing with grave concern about this practice. I was seen by a doctor there on Monday, May 12, 2008 for viral symptoms. While there is no medication for a virus, I was told, I was offered a cough medication containing hydrocodone to address the cough. In that I am a mother of a small child and not a substance abuser, I declined the prescription. The doctor told me to call back if my condition worsened and I felt that an antibiotic was needed. He stated that an office visit would not be needed, as he would call in a prescription based on my previous appointment and the new symptoms. Two days later, my symptoms had worsened. The symptoms I began to experience were those of a sinus infection - often secondary to a virus. As noted previously, the doctor told me to call if a prescription was needed. I called and was put through to the the voice mail of the nurse. Her recording noted that she checked her voice mails often and she would return the call. After waiting several hours, I called again and was told that the nurses had gone to lunch and to call back at 1:30 p.m. I did so and left another message. In that my pharmacy would be closing, I called again and left another message with an actual person. This lady told me that it might take 48 HOURS for a nurse to return my call!!!! Of course, she offered to schedule an appointment for me - with another $25.00 co-pay attached! Again, my call was ignored. One final attempt was made providing another pharmacy's information and requesting that the promised prescription be called in! Guess what? My call was not returned and my prescription was not called in to either pharmacy. I think that the actions of this practice were neglectful. What happened to that little medical oath about relieving the suffering of patients????