I sought urgent care treatment at the Kenmore facility. The providers there were kind, caring and professional. If they worked somewhere else, I would have no problem going back to them.
My troubles began though, when I received the bill for my treatment. The amount was several thousand dollars - even though I have exceptional health benefits. I called to see if I could get an explanation, and was told that my health insurance had denied my claims.
The only trouble is, I work for the company that provides my health benefits, and knew that the claims had long since been approved. Pretty shady. After much wrangling over the phone, I was told to disregard the first bill and that an adjusted bill would be sent.
An adjusted bill for a much more reasonable amount finally arrivedt. However, as I prepared to pay this bill, I noticed that a $3.00 ?rebilling fee? had been added to the amount I owed. Given the circumstances, charging a ?rebilling fee? was completely inappropriate. I called the office to ask that it be removed, but spent so much time on the phone arguing about it that I finally just decided to pay it so as not to waste any more of my time.
The coup de grace came two months later. After paying the billed amount in full, a third bill arrived. This bill did reflect the amount I had paid. However, it erroneously indicated a previous balance that was completely different than the amount on the previous bill They tried to charge me the difference, plus yet another ?rebilling fee? of $3.
Thank goodness I keep good records, or they might have gone on playing games with my bill forever. I don't mind people making mistakes - at least when they're honest ones. But this was so blatantly dishonest it was laughable.
Pros: Caring health providers
Cons: Blatantly dishonest billing practices
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