Prices are ridiculously high. Customer service is non-existent. Ive seen employees standing behind the counter talking and laughing and customers waiting in line not being served. They didn't stand behind their guarantee on the lights they installed on my car. They also had a very angry customer in one day because they installed something on his car and it broke and they weren't going to fix it but they stood there and egged the man on and the problem a lot worse than it had to be.