I purchased a GPS unit from Car Toys, the sales man was nice but he just kept trying to push me to purchase more items, he talked me into the 3-year extended warranty, which was outrageously expensive! Four months later my GPS died, I took it to Car Toys the next day and assumed I would get a new GPS since I paid so much for the extended warranty and for the unit. Instead they said they had to send it back to the manufacturer and I would get the unit back within 3 weeks. After 3 weeks I called inquiring about my GPS, they replied that they didnt know where it was in the process, and that it would probably take 6 weeks. After 6 weeks I called Cart Toys again and they quoted me another 2 weeks and they still didnt know where in the process my unit was. It has now been 8 weeks, I still dont have my GPS unit and they still dont know where it is. I have spoken to multiple managers and none of them tried to do anything to make the process easier or try to inform me better of the process.
Cons: Customer Service, Sales Knowledge