12/10/2010 WEB BBB RECEIVE BUSINESS RESPONSE : Jaime did come in on 12/6/10 for an oil change. Upon changing of the oil the vehicle was started, ran, and then checked for leaks as part of our safety check process. There were no leaks present at that time. Jaime did come back on 12/7/10 with the concern that the car was leaking oil. On inspecting the situation tech noticed that the gasket for the drain plug that was on the customers vehicle was defective. This is the same gasket the customer originally came in with. These gaskets and drain plugs are not replaced with every service. They are inspected and replaced if gasket or plug has visible damage or was leaking prior. This gasket had no visible damage. We replaced the gasket at no charge to the customer. Tech verified the amount of oil lost from the vehicle was less than Â½ quart. He topped the vehicle off with oil at no charge to the customer. Less than a Â½ quart of oil does not create a dangerous or life threatening situation of any kind. As far as reimbursement for the service. The service was provided. When the situation with the gasket arose we resolved the situation for Jaime. He did receive oil, oil filter, inspection and filling of fluids, checking of tire pressures, inspection of air filters, inspection of pcv valve, inspection of windshield wipers, service review based on manufacturers mileage recommendations, and an exterior wash. We did offer Jaime a complimentary full service car wash for the inconvenience of Jaime having to return to our location with a concern. Jaime declined offer.