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CarRentals.com - New York, NY - Reviews page 1 - Judysbook

CarRentals.com

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1202 Lexington Ave
New York, NY 10028
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(516) 534-5320
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CarRentals.com - New York, NY

Reviews

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Best

I've used them 2 years. Pros: Displays multiple providers' options/rates (saving much time) & "Total Cost" for complete rental period*. Cons: 1) (516) phone # invalid. 2) Can NEVE...

Worst

BAIT & SWITCH SCAM In good faith, I used your site, carrental.com. In good faith I did the right thing and bought your insurance through Travel Guard. In good faith I trusted you...

CarRentals.com Uses FOX Rentals who practices Bait & Switch 9/8/2009

Citysearch User Provided by Partner
BAIT & SWITCH SCAM In good faith, I used your site, carrental.com. In good faith I did the right thing and bought your insurance through Travel Guard. In good faith I trusted you as a trusted advisor and in doing so I, in good faith rented a vehicle from your site from Fox Car Rentals in Seattle Washington. I was slated to pick my vehicle up tonight at 6PM. I was basically bulled over by the woman at the counter who basically told me your insurance was no good; that it did not cover me for liability, that it did not cover me for loss of use; that it did not cover me for any damage over 25K AND that they don't acknowledge it as valid insurance in the event I have an accident. Furthermore since I wouldn't CANCEL your insurance and purchase theirs at a much higher rate she handed me a form and showed me where to sign and initial. This form stated I declined roadside service should the car malfunction, loss of damage waiver, personal accident coverage, liability protection, renter liabi more

Don't count on a car being there when you arrive 3/11/2009

bigthinker Provided by Partner
Beware CarRentals We booked a car through them and when we arrived we were told there were no cars available. The clerk said, 'Yeah CarRentals overbooks all the time." Seems your phone number doesn't go to the car hire company when you place your request, so if there is a problem the hire company has no way to reach you. It cost us an additional $95 to rent from a company down the street. And don't bother with any of the phone numbers you might find for carrentals. They either don't work or they're the 'wrong department'. We will not be using them again. Pros: cheap prices Cons: they don't bother to verify if any cars are available more

Great way to get MULTIPLE Provider Quotes - Pricing's usually good too. 2/24/2009

ExProgrammer Provided by Partner
I've used them 2 years. Pros: Displays multiple providers' options/rates (saving much time) & "Total Cost" for complete rental period*. Cons: 1) (516) phone # invalid. 2) Can NEVER talk with a human**. 3) There's an expensive & un-waiverable, daily-based, Panamanian insurance charge. IT MORE THAN DOUBLES THE DAILY RATE & ISN'T INCLUDED IN "Total Cost". Notified CarRentals on 2 occasions. However, & honestly, since it cannot be waived, it's a charge that must be paid in Panama (maybe elsewhere). There may be a disclaimer somewhere in their web site which deals with this. But, if there is, who's going to bother looking for it & where would one find it? I would have rated CarRentals 5 stars instead of 4, but I feel the noted "Cons" are worthy of a downgrade. * Unwaiverable Panamanian insurance is NOT INCLUDED in "Total Cost". **A recent error in their reservation system caused me much grief. I'm a retired mainframe-computer programmer, therefore the details. Dollar Rentacar 800# (my selected rental Provider) Customer Service was dismal. His "pat answer" was to cancel the reservation & re-book it (resulting in the same error, TWICE). One other suggestion was to reserve the rental incorrectly and then have the issue resolved upon dropping-off the car. Unacceptable. He wouldn't "take this to a higher level" nor report the problem to the appropriate entity. He simply continued to be robotic with his "solution". Within a "Contact Us" email to CarRentals, I thoroughly documented the problem. Step-by-step (13 of them), each process, & identified where the error appeared. I submitted my findings. Asked for resolution. 1st reply sounded like Dollar's. 3 more emails before resolution (acknowledgement of program problem, specifically related to Dollar/Panama & an apology for the inconvenience - no renumeration) with one reply indicating there is no Customer Support telephone number as it's an "online booking system" (which they believe is perfect). Pros: More/less "One Stop Shopping" with competitive, or better, rates. Cons: Misleading "Total Cost" in some circumstances more
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Additional information

  • Payments:

    Visa, American Express, Master Card, Discover
  • Neighborhoods:

    Midtown, Upper East Side

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