November 16, 2010
Dr. Kathryn M Cvar
Mission OB/GYN Medical Grp Inc
26800 Crown Valley Parkway Suite 525
Mission Viejo, CA, 92691
Phone Number: (949) 364-1040
Dear Dr. Cvar,
I was scheduled to see you on August 4th at 9:45 am. I have had to wait in the past and anticipated a 10-20 minute wait for this appointment as well. After a half an hour though, I approached the receptionist and asked how long it would be. (No one had even bothered to acknowledge how late you were running). The receptionist said she’d check and I sat down again. Another 15 minutes passed and I readdressed her. Someone came up and asked me to follow them to get changed and I asked her how much longer it would be before I’d be seen. She said about another 30-40 minutes. Needless to say, I was very upset — more because there was no communication. Common courtesy would have been a nice gesture to call my cell phone and give me a choice of rescheduling or coming in closer to the realistic time. As a professional courtesy, I can’t even imagine letting someone wait for me for over an hour; I also bill hourly and regardless of rates, it’s unfathomable that your practice has such little concern for your patient’s time and schedules. It’s incredibly inconsiderate, unprofessional and blatantly rude. If I had shown up and hour and 15 minutes after my appointed time, you wouldn’t have even seen me – and you would still have billed me. Without reciprocity, there is clearly no respect. I should bill you for the time I wasted waiting.
To back up a bit – I had had a mammogram a month before and company name and location from the breast clinic had changed requiring more back and forth to get my previous x-rays for comparison. It had been a couple of years since my previous visit and I have several friends who have recently been diagnosed with breast cancer. My breasts are naturally lumpy and it always raises a concern during the exam, which usually ends up with a reschedule for an ultrasound and examination. So, I was concerned.
On the verge of tears, I explained it was unacceptable, that I wanted to leave with my paperwork so I could go elsewhere. Again – the receptionist didn’t apologize or try to reschedule me, she simply stated that she would fax the paperwork to me but could not send the x-rays since they didn’t originate in your office. I NEVER received the faxes, never a follow up call from you or anyone there.
I want my paperwork. I want my x-rays and I want to see a new OB/GYN. I think your office has little concern for its patients and you are too overbooked to care.
I am asking you to PLEASE SEND MY FILES TO ME ASAP. And, to please give me MY x-rays and anything else related to my patient history that I can give to a new doctor who has no history on me.
You may actually be a nice person, but your office and lack of care are incredibly lacking. I am not a spiteful person or I’d Tweet your unprofessionalism and business incompetency to all of Southern California.
If I do not receive my ORIGINAL patient file and history information within the next week, I will file a formal report with whatever boards I have access to. I am not litigious either – but God forbid something isn’t right with my x-rays and post examination, I will consider legal action. I recommend you send it registered.
Having a degree means nothing if you don’t even care about the patients that keep you in business. Shame on you.
Regretfully and with extreme disdain,