I've only used this cleaner a couple times, because we don't dry-clean much but they do a really good job. I don't know how to compare prices, but it seems a little expensive. To clean a winter coat is about $18. They offer "organic" dry cleaning and do alterations too. We had our full-size down compforter cleaned there and I know it was less than $40 for this. They almost always have coupons in the local fliers and that helps off-set the cost. It typically takes three days to get your stuff back. I know they have same-day, or next-day service but I've never needed to use that. They aren't particularly friendly, but I don't really expect or need that from my dry-cleaner.