I called their office at 11am to make a same day appointment for 2:45 - showed up 15 minutes early (as usual) for my appointment with Dr. Hanley, whom I've been seeing for years now. I changed insurance products within the same provider & product series, so I gave them my new information over the phone when I made the appointment. When I arrived, they said I couldn't see Dr. Hanley with the insurance I have, and I shouldn't have been able to see her with the same insurance I've had for years... and that they could fit me in with another Doctor at 3:15. So, not only do I have to wait 45 minutes to see the doctor, I can't see the doctor whom I've had for years... So, I was a little upset when they said for me to ""Remember not to make my appointment with Dr. Hanley from now on""... So, I rebutted that and let them know that they should have called me a long time ago to let me know this! I was pretty sick and needed to see the doc, so I waited; Then they had Dr. Ligon see me very quickly - which I appreciated- until he simply looked in my ears, throat & nose & simply said ""Could be viral, could be bacterial, here's a subscripton for antibiotics"". Wow. They were obviously trying to get rid of me! If I were seeing Dr. Hanley and told her about my symptoms, to include chest pains, she would have been much, much more thorough! So, I had a 5 minute visit (and the doc got paid for it, right?!). I immediately made an after hours appt with a doc at ARC to find out that I have a virus, and I'm also dehydrated which is why I'm dizzy (so, antibiotics would have been useless). The doctor at ARC took his time, took swabs of my throat to make sure I didn't have strep, and did a thorough investigation of my symptoms, which was light years more than Dr. Ligon did! Not to mention, I would have had unnecessary side effects from the antibiotics. I will miss Dr. Hanley dearly, but will never go back to CFP.
Pros: Dr. Hanley is Awesome!
Cons: Staff & Dr. Ligon were not helpful at all