I have an oven that was under warranty. The manufacturer gave me the number to this place and at first, they didn't even want to come out and look at my oven unless I agreed to pay them. Then, once I finally figured out the warranty bit, it took them 6 visits to repair the oven. They ended up replacing a part, but didn't use the part they were supposed to and told me it would be fine. Then, it ended up breaking two months later anyway! It was still under warranty so I got the number to another repair place and it seems to be fixed right this time!