California Sunset Escrow

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17330 Newhope St Ste D
Fountain Valley, CA 92708

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(714) 432-7066
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Reviews
( 9 )
( 3 )
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( 15 )

Best

I was so nervous about my escrow, after reading about this company online last month. I have been an REO agent for many years, this was my first listing with this particular bank...

Worst

This company is horrible in customer service, everyone there is very rude. The receptionist is rude, they treat us like second class citizen as if we were begging for money. We ha...

Great Service 3/18/2008

I have personally used Ca Sunset Escrow on more than 20+ transactions. Service has always been great and have not incurred mistakes on any of the files, some have been very complicated. I will continue to send my business to them. Pros: Capable of handling very complicated transactions Cons: none so far. more
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I would choose to use this company for all my transactions 3/18/2008

I've dealt with many escrow companies over the years. I have had a great experience with this company. I know that lately they seem to have been short staffed but very hard working and always kind and pleasant on the phone. I love that they don't have voicemail and that I always get a live person when I call. I will continue to use them for all of my transactions. Pros: Thumbs up - love that live people answer the phones more
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Fabulous Customer service. They handled a complex transaction with speed, efficiencey and accuracy. 3/18/2008

I was suprised to see negative reviews. This company has handled multiple transactions for me and others I know and I have nothing but positive things to say. Will use them again for sure. Reasonable fees. more
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POOR CUSTOMER SERVICE 3/18/2008

It appears that the escrow assistants are poorly trained in customer service because they give me the impression that it is a total inconvenience to help me with the status of my file. Their response to me are, ""I don't know if we have everything we need, the file is not in order"" or ""we are just too busy right now and your file is not the only one we are working on."" I am really nervous about the final outcome of this transaction. Cons: Thumbs down, rude escrow assistants, absent Escrow Officer. more
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Worst ""professional service"" experience of my life. 2/6/2008

For some reason my first home purchase switched to this company in the middle of the transaction - and it was the worst experience ever. I don't know much about escrow proceedings, but I do know that these people were rude to me almost every time I called and never returned phone calls left on voicemail. The actual escrow charges were not revealed until the day of signing, and nobody at this place could properly explain what I was paying for and why. I was told that I will receive a refund of unnecessary fees, which (2 weeks after closing) I am still waiting to get. Pros: NONE AT ALL. Cons: Horrible service and no accountability. Absolutely zero apologies for shortfalls. more
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Avoid at all costs... 1/30/2008

Wow, the worst in a long time. Horrible service at all aspects. Sent out checks and forgot to sign them. Nightmare to deal with. more
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  • Hours: Mon - Fri, 9am - 5pm; Sat, Sun, closed
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