by Big O. 01/09/2011
I have been a loyal customer for quite some time, I own several vehicles and have been bringing them for service. However, this is going to be the last as of January 8,2011.
The reason is that the technician came inside the waiting area looking for me and told me to follow him outside to show me how dirty the water in the radiator was. I followed him to my truck and as we were walking to my truck I saw another worker putting something very dark into my radiator container. The worker was using a white, clear plastic pitcher where I was able to see a dark liquid being poured into the radiator container.
As we were walking in, the technician with me starting calling the worker to stop because I was walked and
seen what he was doing with the radiator container. I was then told that the radiator needed to be flushed, without showing me the radiator container as he would have normally asked in the past. He then told me that it would normally cost me $75 to do a radiator flush but he would do it for $59. I told him to do it and felt embarrassed to see them purposely contaminating the radiator container to make it seem like it needed to be flushed. Based on what I witnessed, your business is in the practice of lying to customers and in the process could harm vehicles.