I will certainly try to let this not be completely emotional, but I'm almost positive some venom will seethe out.
You know the moment you dream of when the leading man in your life says those magical words, ""Lets go look at rings""? Well, it finally happened for me. It wasn't a dream... not a fairytale, but alas it finally happened to ME, this girl. (You know the girl, always a bridesmaid never the bride, chuckles all around. I come home, mascara tear-smeared, and stuff my face with queso and Nabisco Pinwheels watching Friends until 3 a.m. Yeah, I'm that girl). So, imagine the glee-filled moment when the man of the house asks to go look at rings... you know the ring... the one symbolizing I'm his forever. Glowing with glee.
And, that we did.
We enjoy a good deal, the bargain-hunters, the Craigs-lister variety, yard-sale scavengers and cruise sites like Gilt, Etsy, Ideeli, etc. We want to know that we are getting more for our money and possibly finding items more unique than heading to the mainstream stores (think Zales and Jareds).
I knew just of the place. C. Kirk Roots Designs, here in the Austin Arboretum, walking distance from my work is in complete liquidation mode, everything 20%-60% off of their prices. I peeked in first to make sure there was a reason to bring him along and sure enough, there was.
I brought him in and upon first opinion, customer-service was at an all-time low. I don't get it. With this economy, these times, you can't spring for a cheery attitude and a fake smile? C'mon folks, not even for people willing to drop a few thousand dollars on an engagement ring and wedding band? Bad move. The sales associates seem to work against one-another rather than with/for one another...
And, then there is Bruce. I have no idea what Bruce does. None. Is he a jeweler, a sales-associate, or just an abrasive jerk (so many other words would be fitting here) that has zero-social skills... apparently, the latter. The owner made the biggest mistake by allowing Bruce near clients. You do realize your sales associates are the face of the company?!?
My boyfriend decided to drop this place like a bad habit and peruse a half a dozen other places. I, unfortunately, though couldn't stop thinking about the first ring I tried on at C. Kirk Root. We hesitantly went back. My leading man even said, ""I want you know, if you didn't like that ring so much, I would not give them our business.""
The moment we walked in, we said, ""We do not want to be waited on my Bruce."" The other associates there at the time said something to the likes that he is harmless and from Boston. Well, Bruce... you are in Texas and some Southern manners need to be developed real quick, Sweetheart.
We were waited on by Linda and she was as informative, as she was sincerely nice. She was extremely patient with us while answering a plethora of our questions. We decided that we were going to go with the ring that I haven't been able to stop thinking about since day 1. We put some cash down and put the ring on hold for him to call back and sort out the intricate details.
Well, that's he did. And, guess what... because they are in liquidation mode they offer zero-forms of financing. And, honestly that really isn't that big of a problem for us. But, I can imagine that the inflexibility would put other couples in a pickle. My man offered 50% down (in cash), to pay the remaining balance of 50% in 60 days. Again, the answer was, ""No"". Nothing... 100% no wiggle room. And, why? Your store is in liquidation mode, which I can only imagine because of this economy and because your customer service is non-existent. Why would you turn your nose up at a guaranteed sale with business to grow.