We have our vehicle financed through this company and they are AWFUL! At the onset, we never received any type of welcome package or courtesy call which told me that they really didn't care for new members. We had a premature baby, born 2 months early and were in the hospital for quite some time, so we unfortunately fell behind on our payments. When we contacted the company, or were contacted BY the company, the people were rude and hateful. They didn't care that we had a child in Intensive Care or that my wife was in critical condition, they just wanted their money. They wouldn't work with us to accept a partial payment. Nope, they don't do partial payments so don't even try. Truly, I wonder what they would do if we sent a partial payment anyway? Would they reject it, apply it to our account, or pocket it for their personal shopping? I'm in the customer service industry myself, and I would never treat people that way. I understand that there are people out there that ""work the system"", but even then, they should never be treated in the manner that my family has been treated. We don't like the thought of refinancing our vehicle, but really want to do so with another company just to get away from this awful group. Recommendation: even as a last resort, DON'T use this company! They should go out of business!!!!!
Pros: they are a local company
Cons: everything about this says they should go out of business!
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