I was very disappointed in the service I received at Catan Fashions on two different occasions.
Last year, I was struggling to find a dress that fit my expectations for my destination wedding. About four months ago, I purchased my gown from Catans. It was "the perfect dress" because it was the only short dress I had found with all the design elements I was looking for. I knew that that was the one and told the girl I wanted to try it on immediately. The girl who was assigned to me, who I'm sure you'll be able to identify based on my records, was obviously new and had no idea what she needed to do during the fitting. I tried the dress on and fell in love with it. Then I was ready to try headpieces. She didn't know how to even put on the different birdcage veils or how to use the clips in my hair. In addition, after trying on the dress and deciding to order it, it wasn't until I was at the service desk that she realized she was supposed to measure me before ordering. She didn't know HOW to even get my measurements. I had to return to the room, undress, and have two ladies (my assistant and lady at desk) measure me, before I could even finish my paperwork. It was an inconvenience, but I was hoping it was a fluke because she was new. I brushed it off and left.
So, fast-forward a few months, and I receive the phone call that my dress is in so I schedule an appointment. I was assigned another young lady, as listed in your records, to help me prepare for the fitting. I told her I wanted to look at headpieces but I was having a hard time finding one I liked because of my pixie haircut. She took me out to the headpieces, sat down a tray, said "put whatever you want on there," and walked away. She offered no opinions or assistance an