CATAN FASHIONS

I was very disappointed in the service I received at Catan Fashions on two different occasions. Last year, I was struggling to find a dress that fit my expectations for my destination wedding. About four months ago, I purchased my gown from Catans. It was "the perfect dress" because it was the only short dress I had found with all the design elements I was looking for. I knew that that was the one and told the girl I wanted to try it on immediately. The girl who was assigned to me, who I'm sure you'll be able to identify based on my records, was obviously new and had no idea what she needed to do during the fitting. I tried the dress on and fell in love with it. Then I was ready to try headpieces. She didn't know how to even put on the different birdcage veils or how to use the clips in my hair. In addition, after trying on the dress and deciding to order it, it wasn't until I was at the service desk that she realized she was supposed to measure me before ordering. She didn't know HOW to even get my measurements. I had to return to the room, undress, and have two ladies (my assistant and lady at desk) measure me, before I could even finish my paperwork. It was an inconvenience, but I was hoping it was a fluke because she was new. I brushed it off and left. So, fast-forward a few months, and I receive the phone call that my dress is in so I schedule an appointment. I was assigned another young lady, as listed in your records, to help me prepare for the fitting. I told her I wanted to look at headpieces but I was having a hard time finding one I liked because of my pixie haircut. She took me out to the headpieces, sat down a tray, said "put whatever you want on there," and walked away. She offered no opinions or assistance an more

I can't stress enough not to go here. They ordered my dress incorrectly, lied about it, and offered me no apology. I found a dress I loved, only it came with a corset back and I wanted a zipper. They said the manufacturer didn't make a zipper and they would order a size bigger and charge me a hundred dollars to have their seamstress alter it (The manufacturer does make a zipper for no extra charge). I never received a call when my dress came in so I called, and they said it just came in that day (yeah right) and I asked them not to alter it to a zipper until I tried it on. They said they would never alter anything until after my dress inspection. When I went in for my first fitting I put on the dress expecting it to be a corset. However, it was a zipper back, and about 6 inches to small. I was very confused and asked the woman helping me why it wasn't a corset (I told her about the phone call I had made), she offered no apology and said that the manufacturer had made it with a zipper and that they had not altered it themselves. She then insinuated that I asked to order the wrong size (that didn't check out) she then said I gained weight and remeasured me saying I had gained a few inches (I was measured a 2 days later and my measurements were the same a when I originally ordered the dress). Still, without apologizing, she and another woman blamed it on the manufacturer's sizing and said they would send it back to the manufacturer, but they had to call on Monday because it was too late to call them that day (I had driven two hours and had to make a late appointment). I wanted to see what actually happened, so I called the next day hoping to talk to another employee, and was told again that it was the manufacturer's fault and they had called after I left and talked to them (the manufacturer was closed so they couldn't have called). This employee did apologize, and when I told her something seemed off, she offered to look into it. She called later that night saying that they had not ordered it a size larger like they more

Very helpful & let us shop with no pressure! more

We had Chukie as our consultant and she was wonderful! It was just an amazing experience. Thank you! more

We loved Kim, and the selection was awesome! Will definetly be back more

My experience at Catan Fashions was great! Tara was perfect and so helpful! more

As a plus size bride I was dreading this, Amanda made it a wonderful experience and I found a dress I love! Thx! more

I am writing this letter to commend your employee Brenda. My daughter is getting married July 2, 2011 in Canada. I contacted Brenda and because of timing and the fact everything for a Canadian wedding has to be done in Ohio, requesting her help. Brenda processed the order for invitations, advised me our chosen invitation was not available and worked tirelessly to help me choose another, get it ordered, printed and received in time to mail. You are a very lucky organization to have such a competent employee. She allowed me to infringe on her personal time knowing how critical our timing was. I am so grateful to have met her and worked closely with her. more

I cannot thank Patrice and the Catan Fashions employees for making my special day even more exciting and worth while! You were very helpful and kind! I know for sure I will be back again more

My sister and I both picked out our dresses here. For her dress they didn't order it on time and she ended up ordering a JCREW dress last min. She left several messages without a return phone call and she ended up having to go through her credit card to get her money back. THEN when I picked up my dress they failed to clean it and make the alterations that I had ALREADY paid for. I am having to scramble to try to get it in time for my wedding. If I could go back in time, I would won't give these people a penny. WORST SERVICE EVER EVER EVER. more

My bridesmaid’s had to go to Catan Fashions and I went on the trip with them. I have to say the service was real good and they provided lots of service to us. They did a good job in helping my bridesmaid’s pick out there dresses for my wedding and they were beautiful. I am glad my bridesmaid’s wanted to go there as they got really nice dresses and everyone liked them. more

The Consultants at catan fashions were so much help. They did everything they could for me. Thank you! more

I have nothing bad at all to say, no complaints whatsoever. Everyone was so helpful! more

I have nothing bad at all to say, no complaints whatsoever. Everyone was so helpful! more

I had a fantastic experience, linda was wonderful. I will refer all of my friends! more

My sister found her wedding dress there during a great sale... it was SO CHEAP compared to the reg price. And she was BEAUTIFUL!!! Thank you.. more

This bridal store bent over backward to give me what I wanted! They ere very professional and tried everything in there power to find me the perfect dress. I went in there about 2 weeks before my wedding and pulled a lot of strings for me to have my perfect dress and veil. The seamstress even worked very hard to have my dress ready in time. Very friendly people and very dedicated to their jobs. They will do anything for you if it is within their limits. I would recommend them to anyone! more

This place is just great! more

I has a wonderful time at Catans Fashions, this place has so many dresses! I will definitely be back! Thank you so much! more

Very nice atmosphere, and the staff was extremely helpful! more