Buzz Coffee

The reviews on this site are too kind. I am in disbelief that the Korean woman (who seems certifiably crazy) could actually be the owner of this establishment. I ordered a drink that tasted awful and asked for assistance. She insulted me at least 4 times and I tried to be nice and she continued to insult me. Then I said I should ask for my money back. She then said ""what do you think this is a restaurant or something."" If she is actually the owner, it would shock me to see this place stay in business for any length of time. She is simply awful and has no interest in keeping customers or treating customers with respect. The fact that there are so many comments regarding this woman on the site is simply not surprising. This coffee shop is currently a monopoly in this location but I give it time before her poor attitude and horrible service comes back to hurt her where it counts--in the pocketbook. Considering how clueless this woman appears to be, she probably will still not realize that she is sending all her customers to spend their money elsewhere. Pros: Location Cons: Crazy mean owner who mistreats customers! more

I and my friends went to movie and had some time before movie started, so we stopped by this coffee shop. Pros: Nothing Cons: Bad Coffee. Bad manager. Bad service. more

OK...true story. I walk in to an empty Buzz Coffee before a movie with my wife at the Laemmle 5. The coffee @#%$ comes in off his break. The owner sits at the counter behind me tallying her receipts for the day. more

I love the owner, she is great ;-p.. cant beat the prices... you can sit there, drink espresso and look at the hot guys going in and out of Crunch...sometimes (when shes not locked up) Paris Hilton drops in for the awesome chai latte.. this joint has the highest employee turnover rate ever, so you someone fresh... more

great food and freindly people make this a great place to dine! i was seated promptly and served within minutes of ordering! great great great!! Pros: many!! more

2 years ago, I came to this cafe with a friend & received icy looks from a 50ish woman who would only give me curt replies. After we sat down with 2 drinks & a pastry, I asked for parking validation. She pretended as if she never saw me & said, ""Did you buy anything?! We only give validation to customers!"" (My friend and I were 2 of 4 customers seated in the tiny space.) A young employee rolled his eyes behind her & vouched for us. She then trolled our table, shooting us dirty looks. Now, since I am Asian I feel I have cultural legitimacy in saying: This Korean owner doesn't like Asians. Pros: Free wi-fi Cons: Bad, uncomfortable service more

My bad- I wasn't aware there were two coffeeshops with the same name my review was for the other. one on Beverly. Pros: Haven't been to know more

For this place to be in such a prime area the customer service reeks. The Owner (i assume) is rude and lies to her customers. And she continuously stalked our table after we complained. It is not the customer's problem if your register is not updated. Exchanges are very common these days. I will never visit this place again if i can help it. This place needs to be shut DOWN! Pros: in a great location Cons: EVERYTHING ELSE more

Yes I was there. I went to this coffee shop after a movie with a couple of friends. I ordered two coffees, and decided that I wanted to change the order from regular to small. The lady, who seemed to be the owner of the joint, told me that it was only a ten cent difference. I looked at the menu after paying and noticed that it was a forty cent difference. This upset me a little after I sat down, so I got up and confronted her about the situation. She totally denied that she lied, but I just wanted to relax with my friends so I said whatever. The older Asian women, who decided to cheat me out of 80 cents, then proceeded to come to the table that my friends and I were sitting at, to pester us about what happened. We were too through with her, but for some reason, she kept insisting that she did not cheat me. The women was like 59 with braces, and wearing Abercrombie, she was something else! Pros: The tables were nice. Cons: too expensive, at least I thought. more

First of all, all of the signs in this business are hand written, including the menu on the wall. It gives the cafe a very unprofessional appearance. Plus, I have had two really unpleasant experiences at this location. The person who appears to be the owner is very rude and appears to cheat her customers. The first time I went, I ordered something and the woman charged me more than what was listed on the menu. When I complained, she just made an excuse. Then, when I opted to give the place the benefit of the doubt, and I went back there yesterday, something similar happened to my friend. She went to the counter and ordered two regular coffees. When the woman rang up two medium coffees, my friend changed her order and asked for small coffees instead. The woman told her it was too late to change her order, and it was only a ten-cent difference. In fact, it was a 35-cent difference, and on two coffees that is 70 cents. My friend protested again, and the woman became very defensive and never changed my friend's order. I will certainly never pass through the doors of that Buzz Coffee again, and it is giving other locations a bad name. Cons: Terrible, dishonest service more

Worst experience I've had in a long time, was charged $4.50 for a stale croissant (that's $4.00 folks, you know Starbucks and other places charge you $1.50? think about this) and $4.50 for a small bland latte! Outrageous prices. When I spoke to the owner/manager about it, she screamed at me that I WAS WRONG about the croissant being stale and that I just wanted my money back...well, yes actually I did...what's the problem? ! She was a Korean Woman in her 50's, just absolutely awful. Refused to give me back my money for the stale croissant ( I didn't even bring up the coffee) and she wouldn't even hear me out. or tell me her name when I asked her for it!!! Unbelievable that this passes as customer service, her business is not worthy of a single dollar. The two barristas working were very nice and apologetic. I am seriously considering putting flyers all around the place so she learns that customers should be treated with some respect and quality service, and not ripped off and yelled at. Pros: barristas were kind and apologetic for the owners rude behavior Cons: the owner is a dragon woman from hell, she will rip you off!!! more

I have never had a drink here that I've loved, I've tried everything from lattes, to hot chocolate, to blended drinks. Always a disappointment. It's great people watching and open late though so now if I go I just get a water or an iced tea. Pros: open late, good people watching Cons: drinks aren't very good more

So what's the buzz all about...it's about the coffee that goes along with the scene. It's a nice place to chill and watch the celebs come by from nearby crunch and burke williams. Or you can grab a cup of joe before browsing music at nearby virgin music store. Where else can you go and spend less money than a movie and actually see actors and actresses in person? Pros: Ambience, Good Coffee, Great Service Cons: Crowded more

There has been an ownership change for Buzz Coffee on Sunset. Since the change the store has been taking a sharp decline in everything. Employees who used to be there are no longer there and the ambience and feel of the store has really gone down. I'm sure pretty soon it will be selling ice cream and donuts along with a variety of knicknacks and other trinkets. It truly is a shame that a place that was an institution could crumble with a bad ownership change. Oh well nothing lasts forever, soon it will be a Starbucks or some other crappy big company. Pros: parking, people watching, coffee Cons: new owners, new employees, ambience more