I have brought several pairs of shoes here, and have never been let down. I had two pairs of shoes stretched, and they were conservative in the stretching (a good thing as far as I'm concerned). When I asked for them to be further stretched, Buster's was happy to do it for me and did not charge extra. Since it has moved to Main Street, it's a little out of the way for me, but I still take the time to drive down there and give them my business because they have been very trustworthy and have been able to rush orders when needed. I should also mention they were also able to clean a suede watchband for me when nothing I tried would work. I am a satisfied customer!