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Burns Body Shop - Marlton, NJ - Reviews page 1 - Judysbook
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Burns Body Shop

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500 W Rte 70
Marlton, NJ 08053
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(856) 983-3311
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Reviews

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Best

I have been a Honda owner for the past eleven years and have used Burns exclusively (with the exception of one oil change) for service. This loyalty is solely due to the outstand...

Worst

Like the characters Dr. Jekyll and Mr. Hyde in the book, Burns Honda is constantly changing. One day, their service might be wonderful. The next day you may find that something ...

Exceptional Customer Service! 12/3/2009

I have been a Honda owner for the past eleven years and have used Burns exclusively (with the exception of one oil change) for service. This loyalty is solely due to the outstanding service I receive from Rob Regan. Rob is knowledgeable, personable, confident and reassuring. I never feel ripped off or taken advantage of. He is truly an asset to your organization. We shopped multiple Honda dealerships and asked for a price from Linda Davey who was recommended to us by Rob. Linda, along with Brian Krykewycz, delivered a very attractive quote but it was not the lowest. We actually went to purchase the car from the other dealer on Black Friday. Once there, the sales manager projected the attitude that we were already sold on his car and would not consider any discount on three additional items that we requested: a cargo net, trunk tray and sunroof wind shield. At that point, we called Brian to ask if he could discount them. Brian added them to the deal without increasing his price quote. We walked out of the first dealer and drove straight to Burns. Linda had back-to-back appointments scheduled throughout the day, but still went out of her way to fit us in. Both Brian and Linda are true professionals. Neither said derogatory things about the other dealer regardless of having been told of our experience. Our car was prepped and the additional items installed even though there were numerous other deliveries that day. Linda spent the time to review all the paperwork and options on the car with us, even presetting the radio and walking us through pairing up the Bluetooth. Having experienced her delightful personality and genuine warmth, it is no surprise that she was so busy. I want to thank Brian and Linda for going above and beyond on such short notice for us. I also want to thank Rob for recommending Linda and for always taking good care of my car. It looks like I’ll be seeing him even more often now that we are a two Honda family. more

best service around! 11/30/2009

Burns Honda in Marlton has the most honest service team i have ever worked with. They were right to the point and got the job done quickly. I used to go to other places but they can not compare to Burns. Stephen helped me out and was very fast and efficient. I would recommend it to anyone! more

Great experience car shopping! 8/20/2005

I am a repeat customer of Burns Honda. The sales staff at Burns are very professional and not pushy at all. I worked with Linda Lewis twice and she is an absolute doll, both times Linda answered all of my questions and addressed all concerns. I feel that was able able to get a very good price on both occasions. I also take my car to Burns for service and have always been happy with the customer service. I highly recommend Burns Honda! more

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Like Dr. Jekyll and Mr. Hyde 7/10/2005

Like the characters Dr. Jekyll and Mr. Hyde in the book, Burns Honda is constantly changing. One day, their service might be wonderful. The next day you may find that something was not properly done. I have had all sorts of experiences here, ranging from both extremes. Once, I came here when they were offering a free umbrella with "no obligations". I should have known better. They stared at me when I got there and a salesman loudly told another employee that I "didn't even want to buy a Honda." I am not alone in noticing this attitude amongst the salespeople. Also, once I had my car oil changed here. The mechanic made a mistake and oil leaked out from my car for days. Worst of all, they do not honor their promises. Recently I was told that my car would be ready at 1PM. At 12:55, they called to say that work had not even started yet. I left my car there at 9AM!!! However, I have found the management to be helpful. Since these horrific trips to Burns Honda, I have found service to have improved. It ought to be better here, considering the size of the dealership and the exhorbitant prices they charge. more
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