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Burnet Veterinary Clinic Inc - 3 Reviews - 2500 S Water St, Burnet, TX - Veterinary Services Reviews - Phone (512) 756-2802

Burnet Veterinary Clinic Inc

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2500 S Water St
Burnet, TX 78611
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(512) 756-2802
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Reviews

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Best

I have used the Burnet Vet Clinic for the past 5 years, and the vets, staff, and everyone are awesome. Pros: EVERYTHING IS A PRO Cons: NO CONS FROM THIS CLIENT

Worst

I called to make an appt for my dog and the woman I spoke with was very nice. She told me to have my dog there btwn 8 and 9, that he shouldn't have food or water after 10 the nigh...

Need customer service improvement 10/27/2009

I called to make an appt for my dog and the woman I spoke with was very nice. She told me to have my dog there btwn 8 and 9, that he shouldn't have food or water after 10 the night before, and that he might, possibly, stay overnight, but that the staff would call me and let me know. I dropped him off at 9 and didn't hear from anyone all day. I finally called at 4 and the receptionist was very rude. She seemed shocked that I was calling. I was told they were just starting the surgeries, which shocked me because my chihuahua, on their instructions, had not had food or water since the night before. I waited two hours and heard nothing. I called again and again was told that they were just starting the surgeries. They finally called at 7 at night to tell us our dog was okay, but we could not pick him up until the next morning. When I arrived to pick him up I saw a sign BEHIND the receptionist stating that all surgeries take place after hours--why didn't they explain that when I made the appt! And why did the dog have to be there at 9 in the morning if the surgeries NEVER take place until after 6 p.m.! Then I stood and waited seven minutes--I timed it-- for the receptionist to speak with me. She wasn't on the phone, she was typing, and clearly ignoring my hellos! A smiling, pleasant woman brought out my dog, handed him to me and walked away. No one explained anything about after care or medications and there was no aftercare sheet. So, I went back to the receptionist to ask if there was instructions and I was told there was no instructions, but again, why couldn't they explain this to me? I'm not a vet, and I'm not psychic. A little bit of information would have been very helpful. I think the employees here have forgotten that we are paying customers who deserve customer service. I also think they have forgotten that many people love their pets like their children and worry about them just as much. This clinic needs some serious customer service improvements. Pros: good prices Cons: poor service more

Terrible service, poor communication, unfriendly staff 8/4/2008

Not a very good place.....took my two horses in for just routine vaccinations. Showed up early for my appointment and waited in the parking lot, no one so much as came out to greet me. The help was pretty rushed with my horses and seemed to ""manhandle"" them more than to my liking (how about we not pull on my horse's ear, she is being a nice little pony right now, and I would rather you not ruin her, okay?). They seemed like they were in a hurry. The doctor never so much as said hello, seemed like he would rather be somewhere else. He gave my horse a vaccine that I didn't want, then blew it off when I called it to his attention (""You can have that one for free""). That is not the point; the point is if you had bothered even saying hello and acted like you could possibly care, there is a good chance we could have discussed my horse's vaccination needs in more detail. The illiterate person filling out my Coggin's forms filled them out wrong, despite me pointing it out. He blew me off (ummmm....maybe the vet should do that, since it is his license). The nicest person I ran into there was the receptionist, Kathy, and the two high school kids there. I would never recommend this place to anyone, the only reason I went there was location and the minimal things my horses required. God help me if my horses colicked, I would just keep driving to A&M or Elgin. more

Best Vets in Texas 5/12/2008

I have used the Burnet Vet Clinic for the past 5 years, and the vets, staff, and everyone are awesome. Pros: EVERYTHING IS A PRO Cons: NO CONS FROM THIS CLIENT more
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