If eyes are the windows of the soul, that I am f&**ed. Thanks BunyaCiti!
At the end of the procedure, I tried but could not open my eyes. She had glued the lashes and skin around my lids together!!!! For the next 45 minutes, I had to lie there as she applied ointments (I later found out was just contact solution) to q-tips and wiped my eye area to try to get the glue off. I lasted through the whole ordeal without screaming, yelling or profanity - but not without cringing and alot of tearing (my eyes started to sting and burn after 5 minutes of her efforts). Somewhere along the line, I also heard the snip snip of small scissors being used. I can't believe that she didn't even warn me - if I wasn't completely still or had decided to move alittle, I could have been blinded by her efforts.
When my eyes were finally open, I saw that my eyes were puffy and bloodshot. The extensions were of different lengths (because she had cut them to get my eyes open) and my lower eyelashes were missing. Even though she had cut some extensions off, they were glued to other eyelashes, so there were lashes that were hanging around for the heck of it. Those lashes will get into my eye for the next few days and cause alot of irritation (but were impossible to remove because the woman had used so much glue!) As I was looking at myself, she says to me, "I am sorry, glue very strong!"
I told the front desk that I was refusing to pay. So long story short, the manager was called, and I did not have to pay for the service. They apologized profusely and that was that. I felt that I shouldn't have asked to not have to pay. In addition, they should have offered to rectify their wrong.
Ultimately, yes, the woman who administered the extensions was at fault, but the management team of Bunya Citi Spa had appointed her. They should have ensured that she had gone through enough training and should have been confident of her abilities before they allowed her to work on someone. Eyelash Extensions require one to work on the most sensitive skins.
Cons: eyelashes ruined, eyes glued shut, bloodshot eyes