I went to a Buffalo Wild Wings outside of Munster Indiana. I think it is general knowledge that they have over priced food, so you would think they would focus on the experience.
The greeter looked angry to have to deal with us, the waitress got us drinks and did not return for 25 minutes. We were not drinking alcohol. The soda was watered down, and they insisted we pay for it anyway even though we had ordered $50 worth of food. We had not received our food yet after waiting 45 minutes in a half empty restaurant so we paid for the drinks and left. The manager came after us screaming, saying the food had been ready and we had to pay for it. She got the wait staff to barricade us in the restaurant. She screamed at us for a good 5 minutes. She called the police and said ""you will pay or you will be arrested and you will go to jail!""
5 police cars showed up, a clear sign that she had over exaggerated the situation. We talked to the police and they told the manager she had no right to stop us from leaving, and that diners can leave if they are unhappy with their service and no food has been eaten.
I know this sounds too crazy to be true, but it is.
We called the restaurant later that night & spoke with the general manager who did little to rectify the situation.
The website doesn't have a customer service number, email address, or address which is a sign to me that they just don't care.
There are too many places to get wings for less and have a better time. It just doesn't make sense to go there, unless it is the only bar in your town.
Pros: a lot of tvs
Cons: poor service, expensive, watered down drinks,