Good: The staff is incredible. I am not a musician but, by the time I left, they had educated me about a violin in order to make an informed decision. They didn't pressure me into purchasing their instrument either. What I liked the most was how helpful they were, they had a decent selection of violins to purchase, and they had a rental option which was priced really well. Since my son is five, renting seemed like the best option for me. They also offered lessons which were reasonably priced.. Bad: The inside of the store is in some disarray but they were in the middle of painting and cleaning. From the excitement of the manager, it seems that they are improving the store to give it a more modern look.. Improvements: Nothing really. They seem to know exactly what their business needs. I know that they have a lot of history and the store has been there for sometime. They seem to be improving everything on their own and are very proactive. What I liked was that they stopped everything they were doing to help me. Once I finished, they were back to work helping other customers or continuing their renovations.. Other: Buchanan Music is a rare gem in Mesa. The fact that they are concerned about my needs and addressed my questions is perfect for a Mother looking to get her child an instrument. I have been to other Mesa music stores and was mostly ignored. Buchanan Music is not one of those music stores!.