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Bryerlane Pet Resort - Caledonia, WI - Reviews page 1 - Judysbook

Bryerlane Pet Resort

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4001 County Road G
Caledonia, WI 53108
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(262) 835-2444
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Reviews

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Best

We were so pleased to have found Bryerlane and used them numerous times. Each time they were polite, caring and genuinely interested in our Boston Terrier. Hands down, Buddy looke...

Worst

We have just had an extremely unpleasant experience with this kennel. We found the staff to be unblievably rude and uncaring. When we dropped our dog off, we provided an extra ...

Excels in Superior Boarding! 5/26/2010

We were so pleased to have found Bryerlane and used them numerous times. Each time they were polite, caring and genuinely interested in our Boston Terrier. Hands down, Buddy looked forward to going to what we would call "Spring Break" of "Camp." Years worth of return visits made us firm believes in the boarding care presented by Bryerlane. They have cots which are great for aging dogs and are comfortable and clean. Arthritic dogs? No problem. Ken and his team genuinely loved animals. They wouldn't be in business as long as they have been if they didn't. They have pride, integrity and gasp, keep regular hours and do have a cancellation policy. This kennel is in high demand and for people who want their pet to have a safe, clean and healthy experience while they are away. there is no other kennel that comes near the quality presented by Bryerlane. I also like that it is air conditioned and appropriately lite! Pros: Caring staff, exceptionally clean Cons: non more

First rate pet resort 11/23/2009

I only wish more businesses were run as well as Bryerlane. Our two Border Terriers love it as much as we do. We've used Bryerlane for over a dozen years, and scores of times, for overnighters and for multiple week stays. Very trustworthy. Pros: Professional, courteous, clean, conscientious Cons: None more

Will NEVER take my dog there again! 5/6/2009

We have just had an extremely unpleasant experience with this kennel. We found the staff to be unblievably rude and uncaring. When we dropped our dog off, we provided an extra blanket because he is thin (he is a greyhound) and also asked that he have a cot to lay on. When we picked him up, he had rub marks on his legs in many places, and it was obvious that he had been laying on the cement floor. We also had asked to have his nails trimmed while he was there, which they agreed to do for $15. When we were picking him up, Ken carried on about how thin our dog is and how long his nails were. Ken just didn't state this once, he kept repeating it, making it sound like our dog is neglected, which he definitely is not. Then when it came time to pay the bill, we thought the price was high and asked about the daily fee. The woman stated that "it's $17 a day and has been for two years", once again carrying on and on about it, and then slamming things around behind the counter, even after we said we just probably forgot that it was no longer $15 per day. We weren't refusing to pay or anything, we just wanted clarification of the daily fee. We will definitely never bring our dog back there, they were just too rude, and they obviously do not appreciate their customers. Pros: None Cons: Extremely rude, uncaring people more

Rude, and Scamfull 7/16/2008

We reserved a kennel for Fri and Sat but had to cancel after their 3 day cancelation period. We told them we would be picking up our dog on Sun, but when we canceled they charged for being past their 3 day policy but also charged for Sun. In their pamphlet it states that there is no charge on day of pick up if done by a certain time which we would have done. They were very rude on the phone, and the gentleman that my husband spoke to when we reserverd it tried to say that he made it clear we were picking her up Sun nite which was not the case and we never said that. They wouldnt take off the extra charge for Sun. We have used them before and they have been rude. On a previous visit we brought blankets for our dogs to lay on which they approved but never even put them in the kennel so our 2 dogs, one being a large great dane with bad elbows, layed on a cement floor for 5 days. We will never bring our dogs back, there are plenty of other kennels to choose from, I have no doubt that we will find a better place that appreciates our business and will take better care of our dogs, and not try to scam us out of money. Being business owners ourselves, we would never dare to treat our customers this poorly. Pros: Not as expensive as some other kennels. Cons: Rude, dont follow their own policies to get more money, poor care of our dogs. more

Great Pet Resort! 7/12/2007

Ken and staff have been excellent to work with. Our yellow lab is quite energetic and excitable. She also suffers from separation anxiety. The staff have worked well to form a bond with her and truly understand her needs. We never worry when we have to drop her off at Bryerlane as we know she is being well taken care of and she seems very comfortable there. We have tried 2 other places in the area, and she just did not do as well there. We make other arrangements anytime we travel, if we are unable to have her board at Bryerlane...that's how much we trust them! more

Loving, professional care for an important member of your family 8/11/2006

Bryerlane Pet Resort is a wonderful, clean, caring place. My dogs love going there and are always well taken care of. I never worry when my pets are at Bryerlane. Ken and staff have gone above and beyond taking care of my pets. more

Rude and Unappreciative 8/2/2006

I will never leave my dog with Bryerlane again. Not only was the owner rude, but not even a "thank you" was offered upon the retrieval of my pet. Also, my dog has never shown aggression toward anyone, ever. Since she has gotten home, she has been fearful of unfamiliar men...a behavior I attribute to mistreatment at the "resort." Further, the owner's unwillingness to work around our travel schedule was a hassle. Clearly, Bryerlane thinks they offering a favor to their customers by watching the pets. It seems they have forgotten that customers are paying for a service to care for an important part their family. There are many kennels in the area. Stay away from Bryerlane and find a good one that will appreciate your pet and your business. Pros: None Cons: Rude, Inconsiderate, Unappreciate staff more
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