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Brothers Heating and Cooling - Rock Hill, SC - Reviews page 1 - Judysbook

Brothers Heating and Cooling

1320 E Main St
Rock Hill, SC 29730
(803) 327-4040
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Billy came out to my relatives home to repair their air unit. I just happened to be there at that time. He diagnosed the problems and then he explained everything to them in a ver...


Very nice fella and I believe very knowledgable about the situation but there was a huge language barrier...I had a very hard time understanding him. I was a lil taken back when h...

Outstanding Technician! 9/14/2016

Billy came out to my relatives home to repair their air unit. I just happened to be there at that time. He diagnosed the problems and then he explained everything to them in a very polite & professional way. He seems very in tune, and up to date on his knowledge. He took the time to explain a couple of things to my son who is 6 years old in ways he could understand because he is extremely curious about everything! :) He even offered the 4 of us gatorades! Really great experience with this technician. If and when I need services of my own I will be requesting mr Billy! Thank you! more

Elliot Feliciano 8/27/2016

One evening we arrived home from vacation to find the temperature inside was 91. Elliot was sent the following afternoon, found the problem and ordered the replacement part. Knowing it would take 2 days for it to arrive, he met someone halfway coming from Rock Hill with 2 window units to help us out in the meantime. Two days later he installed the replacement part but did not stop there. In making sure the system was now fully operational, he discovered a freon leak and ordered that replacement part. When he came to install it, he discovered he was given the wrong part. He checked around and found someone in Charlotte who had the part, picked it up and came back and installed it. It was late in the day, but he stayed until the installation was complete and he was sure the system was running properly. He clearly went "above and beyond" and put a good face on Brothers. more

Excellent Service 8/17/2016

I would like to thank Service Technician Frank Johnson for providing excellent service to getting our air up and running. Thank you for explaining what was wrong with our air and explaining recommendations and most importantly thank you for letting me know about the premium maintenance plan. Thank you so much for all you do. Shay W. Charlotte, NC more

water heater installatin 8/5/2016

Selvin from Brothers Air & Heat was very professional. He explained the various options in detail with cons and pros. He did excellent job to install new water heater. I am extremely happy with project. I would certainly recommend Brothers Air & Heat and Selvin to my friends. more

Elliot Feliciano 7/22/2016

Elliot came out to troubleshoot my A/C that wasn't cooling as expected. The system is about 2 years old and the indoor coil had been replaced a little over a month ago, as well. The coil replacement and Elliot's visit were at no cost and even though Brothers would not be making a penny off me, Elliot was extremely thorough and informative. He stayed until 10 Pm trying to solve the mysterious coolant leak when he had to be up very early the very next morning. I greatly appreciate the effort and patience he had. He even took the extra time to speak with me about air scrubbers, and safety features that could be installed to my system to prevent water damage. Thank you very much, Elliot! You're an asset to Brothers. more

Hot water heater problems 6/26/2016

Excellent service, very polite and professional. more

Plumbing response review. 6/24/2016

Brothers Plumbing was immediately responsive. Our plumber : SELVIN SYULEYMANOU is an excellent plumber and superb individual. He was extremely knowledgeable and helpful. Our positive experience with him led us to purchase more services and equipment from Brothers. We would work with Selvin anytime.,We will continue to use Brothers for all our plumbing and hot water needs as we have purchased a tankless hot water heater and other equipment from Brothers with his assistance. William "Bill" Rivenbark, Fort Mill SC 29708 more

Great! 6/23/2016

The service was very great & the technician was very helpful and pleasant. more

Brothers Air and Heat Rock HIll, SC 6/4/2016

They don't deserve any stars. Worst customer service I have ever experienced. They sold me $15,000 worth of new heating and cooling systems in 2014 and are never available for service. Tried to schedule and will take four days in 90+ heat. Ask for a manager, they don't work weekends. Ask for supervisor, none available. I can talk to someone in on call that is not even located here. Did I mention I have a 90+ grandmother and two special needs animals here, they don't care! Did I mention products under warranty, still won't provide service. I would burn up forever before calling them again. If you are looking for a company that wants your business, RUN RUN RUN AWAY FROM BROTHERS. They don't care, more

Installed new Gas water heater 5/3/2016

Mike S. is plumbing from Brothers Heat, Cool & plumbing was wonderful. Did an excellent install and explained everything he did. Will call on him anytime! more

Great Customer Service Domonick 4/30/2016

While Domonick arrived late due to an existing repair, he was courteous when arriving and apologized for the delay. I understand and was very pleased with his service. He reviewed everything he looked at for the air conditioner including the unit outside, he also took the time to place the filters in the ceiling vents. This is greatly appreciated as I cannot climb on my latter on top of the coffee table anymore. He explained about upgrades and to contact him with any questions. I was pleased with his service and appreciated his honesty, customer service skills, and performance. Thank you. more

Great and Courteous Service - Everton M 4/30/2016

Everton arrived timely and was very courteous. He completed a maintenance check of my hot water tank and both of my toilets. He was very good in explaining about the toilet tank items and was honest. He demonstrated the issue with the one which I was already concerned about. He ordered the part and setup to come back to place the part in. Even though he postponed until the following Saturday morning due to a current repair he was completing, he apologized and was very courteous when completing. I would recommend Everton for the honesty and courteous customer service skills and his timely repair. Thank you. more

Brother's air 4/4/2016

Exceptional service more


Had no air at the house.. called brothers heat and air out.. they were quick and very nice.. Jason Stillwell was my repair tech and did a awesome job!. From the moment he arrived I could tell he was a good guy!.. pretty much new what the problem was from the start and had us up and running in no time!.. thanks Jason! more

Great company to do business with 3/7/2016

This company was suggested to me by the company I bought the heating and AC unit from. I have nothing but praise for the quick, reliable service; and the polite, and accommodating technicians. I will continue to use this business for future needs. more

Plumbing Service--Selvin was the tech 1/28/2016

Selvin worked with me to reschedule to a time when it was good for me. He was prompt, easy to work with and thorough. He did quality work. I would be glad to have him do service work again. more

Service Call 1/14/2016

Selvin did a excellent job in replacing what I needed done. He was ver informative and detailed. Selvin demonstrated excellent customer service and professionalism. I would recommend him to all of my friends and family. Thank you so much Selvin for your expertise. more

Great customer service and technical support 1/14/2016

Jeff was very knowledgeable and quite thorough in detecting and repairing the problem with my heat pump. It is now working very well. Thank you Jeff. more

Key on Dobbs 11/25/2015

Keymon came to our home to perform a maintenance service on our heating system. He was very personable yet very knowledgable. He installed one filter for us and found the size of the second filter was not correct. He will return on Friday with the correct size filter. Keymon was very respectful and we enjoyed sharing conversation with him. We would highly recommend him as a service pro. more

professional and friendly service 11/22/2015

perfectly friendly and respectful, professional help more
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Additional information

  • Hours:

    Daily 8am-8pm

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