I called them late one evening because a bathroom door lock had become stuck (with somebody inside!). To their credit, they showed up within half an hour. It took the fellow five minutes to jimmy open the lock. The charge was an incredible $380 -- $55 for the service call and $325 (!!!) for the five minutes worth of work.
I understand that a quick late-night call is valuable, but this was an absurd and unjustifiable charge. I have called and written to complain about the absurd charges but there has been no response.
I would never use them again ? and warn everyone against using them.