Just this year, I bought 5 expensive small tree peony from Bristol's (@ $50 - $80 EACH). When one of them bloomed, the bloom didn't match the plant tag. I took it back (with receipt in hand) thinking I could get the correct plant. Guess again...the staff treated me like I was trying to rip them off. ""How do we know you bought this here""? ""We don't guarantee nursery stock"". ""You can't bring back a plant you planted last year""., etc. I had 5 of them looking at me like I was a criminal when it was their fault they mis-marked the plant!
I showed them the receipt that it was bought just two weeks ago...and that it was not planted last year! The folks that grilled me the most was the owner (you would think he would know better) and a truly nasty and obnoxious girl named Jennifer. WOW, what a terrible experience! Don't try to return something a Bristol's, even if its their fault.
They are overpriced on plants/tree by 15-20% and its just not worth the hassle if you have a problem. I've seen other customers struggle trying to return plants as well. Go to Gro-Moore or the Garden Factory...way better prices, not to mention customer service!
In the end, I just got the correct peony and left the mis-marked one with them. The owner knows I spend thousands of dollars there and chased me out to apologize, even blocking my car door when I tried to put the plant in. I just told him to get out of the way. Bristol's has lost my business for good.